Automatic Forwarding Settings

The automatic forwarding setting is used to automatically forward e-mails received in Garoon.
When you set automatic forwarding, incoming e-mails that match the specified conditions can be forwarded to another e-mail address.
For example, you can set the e-mail to be forwarded to other recipients when you are out of the office.
Note that e-mail will not be forwarded when the To address of the original e-mail and the forwarding address that is specified in the automatic e-mail forwarding settings are the same.
You may not be able to use automatic forwarding depending on the configurations by your system administrator.

Adding Automatic Forwarding Settings

You can set the conditions for automatic e-mail forwarding and e-mail addresses of recipients.
Automatic forwarding is set for each e-mail account.

Steps:
  1. Click the app icon in the header.

  2. Click "E-mail".

  3. The screen for automatic forwarding settings appears.

    The steps to display the screen for automatic forwarding settings vary depending on the view that you are using.

    • When preview is shown
    1. On the "E-mail" screen, click the item for Automatic Forwarding Settings in the "Options" icon.

      Image of an automatic forwarding settings action link on a preview screen

    • When preview is hidden
    1. On the "E-mail" screen, click the item for automatic forwarding settings under "Options".

      Image of an automatic forwarding settings action link on a preview screen

  4. On the screen for automatic forwarding settings, select the e-mail account from the drop-down list, and click the item to add automatic forwarding settings.

    Image of the action link for adding automatic forwarding settings

  5. On the page to add automatic forwarding settings, enter the name of the forwarding setting.

    You must set the forwarding name.
    Image of entering the automatic forwarding setting name

  6. Set the transfer conditions field.

    Set up conditions for forwarding e-mails.
    You can combine each condition using the following methods.

    • All the following conditions are met
    • Any of the following conditions are met

    The conditions can be e-mail subjects, the e-mail address in "From" field, e-mail addresses in "To" field, and e-mail addresses in "Cc" field.
    The following operators can be set for each item.

    • includes
    • does not include
    • is the same as
    • is different from
    • starts with

    If you want to add conditions, click the item to add conditions.
    To delete the added conditions, click "Delete".
    If you click "Delete all", you can delete all conditions.

    Image setting up the conditions for transfer

  7. In the "Forwarding address" field, set the e-mail addresses of the recipients.

    Use one of the following methods.

    • Enter directly
      If your system administrator has enabled the incremental search, you can enter the address using the incremental search.
      While typing in part of an e-mail address, user display names and e-mail address that start with the inputted portion are displayed as suggestions. They come from the following data.
      • User list
      • Personal Address Book
        • Shared address book to which the user has access rights
      • E-mail recipients sent in the past

        Image setting up the recipients with direct input

    • Select from an e-mail address that has been added to the Address book
      After you've decided to select from address books, on the screen for selecting e-mail addresses, select an address, click the item for suggestions, and click "Apply".

      Image setting up the recipients from the address book

  8. Confirm your settings and click "Add".

Changing Automatic Forwarding Settings

Change the forwarding conditions and recipient addresses of automatic forwarding.

Steps:
  1. Click the app icon in the header.

  2. Click "E-mail".

  3. The screen for automatic forwarding settings appears.

    The steps to display the screen for automatic forwarding settings vary depending on the view that you are using.

    • When preview is shown
    1. On the "E-mail" screen, click the item for Automatic Forwarding Settings in the "Options" icon.

      Image of an automatic forwarding settings action link on a preview screen

    • When preview is hidden
    1. On the "E-mail" screen, click the item for automatic forwarding settings under "Options".

      Image of an automatic forwarding settings action link on a preview screen

  4. On the screen for automatic forwarding settings, select an e-mail account from the drop-down list, and then click "Change" in the automatic forwarding settings you want to change.

    Image of the action link to edit

  5. On the screen for changing automatic forwarding settings, you can change the settings as necessary.

  6. Confirm your settings and click "Save".

Disabling Automatic Forwarding Settings

You can temporarily disable the specified automatic forwarding setting.

Steps:
  1. Click the app icon in the header.

  2. Click "E-mail".

  3. The screen for automatic forwarding settings appears.

    The steps to display the screen for automatic forwarding settings vary depending on the view that you are using.

    • When preview is shown
    1. On the "E-mail" screen, click the item for Automatic Forwarding Settings in the "Options" icon.

      Image of an automatic forwarding settings action link on a preview screen

    • When preview is hidden
    1. On the "E-mail" screen, click the item for automatic forwarding settings under "Options".

      Image of an automatic forwarding settings action link on a preview screen

  4. On the screen for automatic forwarding settings, select the e-mail account from the drop-down list, and then click "Disable" in the "Enable" field in the automatic forwarding settings.

    Image of the link to disable

    If you want to enable automatic forwarding, click "Enable".

Deleting Automatic Forwarding Settings

You can delete the specified automatic forwarding settings.

Steps:
  1. Click the app icon in the header.

  2. Click "E-mail".

  3. The screen for automatic forwarding settings appears.

    The steps to display the screen for automatic forwarding settings vary depending on the view that you are using.

    • When preview is shown
    1. On the "E-mail" screen, click the item for Automatic Forwarding Settings in the "Options" icon.

      Image of an automatic forwarding settings action link on a preview screen

    • When preview is hidden
    1. On the "E-mail" screen, click the item for automatic forwarding settings under "Options".

      Image of an automatic forwarding settings action link on a preview screen

  4. On the screen for automatic forwarding settings, select the e-mail account from the drop-down list, and then click "Delete" in the automatic forwarding settings you want to delete.

    Image of the delete action link

  5. Click "Yes" on the screen for deleting automatic forwarding settings.