Working with Other Applications

You can integrate e-mails with other applications.
Depending on your system administrator settings, icons and links for working with other applications may not be displayed.

Forwarding an E-mail to Message

Compose a new message using the subject, body, and attachments of the current e-mail.

Steps:
  1. Click the app icon in the header.

  2. Click E-mail.

  3. Click an e-mail to forward and click Forward by Messages.

    You may go through different steps before clicking the "Forward by Message" option, depending on the view displayed.

    • When preview is shown
    1. Click an e-mail you want to forward.
    2. Click Forward by Messages from the Options icon. Screenshot: A preview screen with "Forward by Messages" action link is highlighted
    • When preview is hidden
    1. Click the subject of the e-mail that you want to forward.
    2. On the "E-mail Details" screen, click Forward by Messages from "Options". Screenshot: A screen without a preview with "Forward by Messages" action link is highlighted

  4. On the "Compose Messages" screen, confirm that the subject and the body text from the selected e-mail are set.

    The e-mail body in HTML format is converted to a text format.
    The e-mail attachments are also copied to the message if they exist.

    Screenshot: The "Compose Messages" screen with the contents forwarded from the selected e-mail

  5. Configure the fields as necessary and create a message.

    For details on how to create a message, refer to Sending Messages.