Changing the Character Encoding of Incoming E-mails

This section describes how to change the character encoding of incoming e-mails.
You can set the character encoding separately in titles and message bodies.

Steps:

  1. Click the app icon in the header.

  2. Click E-mail.

  3. On the "E-mail" screen, select a folder and click "Character encoding".

    The steps to show "Character encoding" vary by views you are using.

    • When preview is shown
    1. Select the e-mail for which you want to change the character encoding.
    2. Click "Character encoding" on the "Options" icon. Image of a character code link on a window with preview
    • When preview is hidden
    1. Click the subject of the e-mail for which you want to change the character code.
    2. On the "E-mail details" screen, click "Character encoding" in "Options". Image of a character code link on a window without preview

  4. From the "Character encoding" dropdown list, select the character encoding you want to change, and click Save.

    The following character codes can be selected.

    • UTF-8 (Unicode)
    • Shift-JIS (Japanese)
    • JIS (Japanese)
    • EUC (Japanese)
    • ASCII
    • Latin1 (Western European)
    • GBK/GB2312 (Simplified Chinese)
    • TIS-620 (Thai)