Working with Mentions

This page explains how and in what scenarios you can use the mention feature.
With the mention feature, you can specify specific users as the recipients of your notifications.

Example of Using Mention Feature

You can use the mention feature in the following situations.

  • When you want the users who receive many update notifications not to miss your notifications.
  • When you want the users to read notifications who disabled the notification or who are not the recipients of the notifications.

The mention feature clarifies and makes it easier to understand who wrote to whom.
Moreover, when specified as a recipient, "@ To me" notifications are displayed in "Notifications" in addition to regular update notifications.

Illustration: Showing an example of using the mention feature

Applications Where You Can Use the Mention Feature

The mention feature is available in the following applications:

  • Space
  • Scheduler
  • Messages
  • Bulletin Board
  • MultiReport

Mentioning the Recipients

Specify recipients individually.
This section explains it using a screen to write a comment on Bulletin Board as an example.

Steps:
  1. Display the comment field of applications where you can use the mention feature.

  2. Click "@Mention" to display the recipients field. Image describing the items of the mention feature

  3. Enter the user name in the recipient field and specify the recipients.

    When you start entering the recipient information, the suggestions for recipients are displayed.
    For details, refer to Conditions under Which Suggestions of Recipients Are Displayed.
    Image of selecting the recipients

  4. Confirm the specified recipients and the display order.

    You can change the order of recipients by drag and drop.
    Image of changing the display order of recipients
    You can delete the specified recipients by mousing over the specified recipients and clicking Image of the delete button.

  5. Enter a comment and click "Post".

Conditions under Which Suggestions of Recipients Are Displayed

When you start entering a part of the following information in the recipients field, the suggestions for recipients are displayed. Up to 20 suggestions for recipients are displayed in the following order: users, organizations, and roles.

  • If the recipient is a user:
    • Name
    • Localized display names
    • Pronunciation
    • Login name
    • E-mail address
    • Custom items
  • If the recipient is an organization:
    • Organization name data
    • Localized display names
  • If the recipient is a role:
    • Group (role) name
If the Recipient Was Specified Incorrectly

Mention feature requires you to specify the recipients from the suggestions based on the characters you entered.

Image of recipients specified correctly

Addresses that are not specified correctly, such as users who do not have accounts in Garoon, are deleted from the input field and cannot be used as the recipients.

Image of recipients specified incorrectly

a): Recipients who have been deleted from the input field

Specifying All Attendees for an Appointment as Recipients

In Scheduler, you can specify all attendees for an appointment by using "@Attendees".
With this, you do not need to type each attendee as a recipient one by one.

Screen capture: Specifying individual recipients one by one versus using @Attendees

  • Notifications:
    All appointment attendees will receive "@To me" notification.
    However, if an organization is included in the appointment attendees, users who belong to the organization will not receive notifications.
  • Attendance:
    In the case of appointments with RSVP enabled, attendees who already chose not to attend or have not answered yet will also be included in the "@Attendees" recipients.
  • Shared with:
    The "Shared with" users are not included in the "@Attendees" recipients.
Steps:
  1. Display the comment field in Scheduler.

  2. Click @Attendees. Screen capture: Specifying attendees

  3. Enter a comment and click "Post".

Specifying All Users in The "From" And "To" Fields of a Message as Recipients

With "@All", you can specify all users in the "From" and "To" fields of the message as recipients. You don't need to specify recipients one by one.

Screenshot: The "Messages details" screen showing that all users in the "To" and "From" fields are included in "@All"

Steps:
  1. Display the comment field in the message.

  2. Click @All. Screenshot: Specifying attendees

  3. Enter a comment and click "Post".

Checking the Mentioned Notifications

You will be notified when the following recipients are mentioned.

  • Name
  • Organizations you belong to
  • Roles that you have set
  • "@Attendees"
  • "@All"

However, users will not be notified if they mention themselves.

To Check Notifications in "Notifications"

"Notifications" is an application that allows you to check notifications on updates for each application.
By writing a comment by mentioning the recipient, the users specified as the recipients can filter only the notifications addressed to them in the list.
For details on the "Notifications", refer to the explanation on checking the notifications.

Screenshot: The "Notifications" screen with the notifications that are addressed to you using the mention feature

To Check Notifications Using the "Notifications" Portlet

If your system administrator or users have set up the "Notifications" portlet in the portal, you can check the notifications on the top page.
For details of the "Notifications" portlet, refer to "Notifications" Portlet.

Image of confirming the notifications of mentions in the "Notifications" portlet