Troubleshooting Problems in Microsoft Edge
Even if your Web browser is configured with settings recommended by Cybozu, the problems such as inability to display product sites and broken layout might occur. This section describes how to troubleshoot such problems.
The assumed environment is as follows.
- OS: Windows 10 Pro
- Web browser: Microsoft Edge
STEP 1: Checking Your Web Browser Settings
Change the settings to follow the recommendation of Cybozu.
Setting up Your Microsoft Edge
If STEP 1 solves the problem, skip STEP 2 and the subsequent steps.
STEP 2: Clearing Cookies and Cache Information
For details, see the Edge Help provided by Microsoft.
Microsoft Edge Help: View and delete browser history in Microsoft Edge
- Start your Microsoft Edge.
- Click , and then click .
- Click Clear history.
- Select the types of data you want to remove from your PC, and select Clear.