Troubleshooting Android Version of Google Chrome

Article Number:01068

This section describes how to troubleshoot problems such as product screens not being displayed or screen layouts being corrupted.

This section explains the scenario using the following case as an example.

  • OS: Android
  • Google Chrome for Android

STEP1: Clear Cookies and Cache Information.

For details, refer to Help provided by Google.
Google Chrome Help: Clear cache & cookies

  1. On your Android smartphone or tablet, open the Google Chrome.
  2. Tap Menu Icon and then tap History. Image where the history link is displayed
  3. Tap Clear browsing data. Image where the link to clear browsing data is displayed
  4. Select "All time" from the "Time range" dropdown list, and then select the "Cookies and site data" check box and the "Cached images and files" check box.
  5. Tap Clear data. Image of selecting the data to clear

STEP 2: Stop Private Browsing.

For details, refer to Help provided by Google.
Google Help: Stop private browsing

Incognito mode runs in a separate tab from your normal Chrome tabs. To exit Incognito mode, close all Incognito tabs.

  1. On your Android smartphone or tablet, open the Google Chrome.
  2. Tap Icon to switch tabs on the right side of the address bar to switch tabs. On the right, you will see your open Incognito tabs. Image of Incognito tab
  3. Flick to display incognito tabs, and tap Icon to close tabs . Image of the icon to close the Incognito tab