This section describes the causes and solutions for the following screens you may encounter when accessing Garoon On-Premise.

If "Error (FW00039) Cannot continue processing." is displayed, possible causes are as follows.

• Cause 1:
  Necessary access permissions to access attached files in Memo and Messages are not set to the "files" directory in MySQL.
• Cause 2:
  Either of the directories does not exist in the Garoon file structure.
  For the file structure, refer to the following page.
  • Garoon version 5.x: Organization of Files
  • Garoon version 6.x: Organization of Files

The following steps explain the case of single-machine deployment (environment where Garoon is running on a single server).
Refer to the procedure based on your environment.

Before changing access permission settings on your server, check the following.

• Directory where attachment files are saved
• Users who log in to the server where Garoon is running

The "'files' directory in MySQL + installation identifier" is called the directory where attachment files are saved. This directory contains files that have been uploaded to Cabinet and attachment files in Messages and Bulletin Topics.

The following users must log in to the server where Garoon is running.

• On Windows: Users who have Administrator privileges on the server where Garoon is running
• On Linux: Users who have root privileges on the server where Garoon is running

This section explains the following case of single-machine deployment (environment where Garoon is running on a single server).

• On Linux: Red Hat Enterprise Linux 6
• Web server: Apache 2.x.x
• Installation identifier: cbgrn

Set access permissions for the directory where attachments are saved in Garoon.

• Example of a directory where attachments are saved when the installation identifier is "cbgrn":

  /usr/local/cybozu/mysql-5.0/files/cbgrn

Confirm that the owner of folders and files in the target directory is the Run As user of Apache, and set the permission.

• owner:
  Run As user of Apache
• permission:
  Read and Write access permissions
  • Directory: 7xx [ drwx... ]
  • File: 6xx [-rw-...]

This section describes the following environment as an example.

• Configuration of Garoon: Single-machine deployment (environment where Garoon is running on a single server)
• OS: Windows Server 2012 R2 Standard
• Garoon Installation Identifier: cbgrn

1. In Windows Explorer, display the "C:\Program Files\Cybozu\mysql-5.0\files" folder where you want to save the attachment.

2. Right-click the "cbgrn" folder of the installation identifier, and select Properties.

3. On the "Properties" screen, select the "Security" tab, and then confirm whether "Everyone" is displayed or not in the "Group or user names:" section.

   • When "Everyone" is displayed:
     Select "Everyone" in the "Group or user names:" section, and then confirm whether "Allow" is selected for "Full control" in the "Permissions for Everyone" section.
     • If "Allow" is not selected, proceed to step 7.
     • If "Allow" is selected, proceed to step 8.
   • When "Everyone" is not displayed:
     Proceed to step 4.

4. On the "Properties" screen, select the "Security" tab, and click Edit.

5. On the "Permissions" screen, click Add.

6. On the "Select Users or Groups" screen, select "Everyone" and select "Allow" in "Full Control", and then click OK.
   You can also search for and enter "Everyone" by clicking Advanced.

7. On the "Permissions" screen, select "Everyone" and select "Allow" in "Full Control", and then click OK.

8. On the "Properties" screen, click Advanced.

9. On the "Advanced Security Settings" screen, select "Replace all child object permission entries with inheritable permission entries from this object" and click Apply.

10. Click Yes on the "Windows Security" screen.

11. On the "Advanced Security Settings" screen, click OK.

12. On the "Properties" screen, click OK.

This section describes the following environment as an example.

• Configuration of Garoon: Single-machine deployment (environment where Garoon is running on a single server)
• OS: Windows Server 2012 Standard
• Garoon Installation Identifier: cbgrn

1. In Windows Explorer, display the "C:\Program Files\Cybozu\mysql-5.0\files" folder where you want to save the attachment.

2. Right-click the "cbgrn" folder of the installation identifier, and select Properties.

3. On the "Properties" screen, select the "Security" tab, and then confirm whether "Everyone" is displayed or not in the "Group or user names:" section.

   • When "Everyone" is displayed:
     Select "Everyone" in the "Group or user names:" section, and then confirm whether "Allow" is selected for "Full control" in the "Permissions for Everyone" section.
     • If "Allow" is not selected, proceed to step 7.
     • If "Allow" is selected, proceed to step 8.
   • When "Everyone" is not displayed:
     Proceed to step 4.

4. On the "Properties" screen, select the "Security" tab, and click Edit.

5. On the "Permissions" screen, click Add.

6. On the "Select Users or Groups" screen, type "Everyone" and click OK.
   You can also search for and enter "Everyone" by clicking Advanced.

7. On the "Permissions" screen, select "Everyone" and select "Allow" in "Full Control", and then click OK.

8. On the "Properties" screen, click Advanced.

9. On the "Advanced Security Settings" screen, select "Replace all child object permission entries with inheritable permission entries from this object" and click Apply.

10. Click Yes on the "Windows Security" screen.

11. On the "Advanced Security Settings" screen, click OK.

12. On the "Properties" screen, click OK.