Add a shared route.
Set basic information such as route name and Route code.

1. Click the administration menu icon (gear icon) in the header.

2. Click System settings.

3. Select "Application settings" tab.

4. Click Workflow.

5. Click the route list.

6. On the "Route list" screen, select the "Shared routes" tab, and then click the item to add shared routes.

   

7. On the "Add shared route" screen, set the required items.

8. Confirm your settings and click Add.

Item	Description
Route Name	Enter the route name.
Route code	Unique code for identifying routes.
Route description	Enter a description of the shared route. You can use Rich Text Formatting. To display the description on another screen, select the checkbox for "Show description as Icon". The information entered is displayed on the "Create request (route)" screen of the user.