Notification Settings

This section describes category notifications.

Differences between Update Notifications and Forced Notifications

The two types of notifications which an administrator can set on Bulletin Board are update notifications and forced notifications. Set either for each category.
When a topic is created or updated within the categories for which update notifications or forced notifications are set, notifications will be sent to the specified recipients.
Since notifications received by users are displayed on the "Notifications" portlet, this prevents users from overlooking topics.

The difference between update notifications and forced notifications is as follows:

Update notifications Forced notifications
Overview of functions Notifications are sent to the specified recipients when a topic is created or updated.
Users can stop receiving update notifications set by the administrator if notifications are not needed.
Users can also set update notifications themselves.
Notifications are sent to the specified recipients when a topic is created or updated.
Users cannot stop receiving forced notifications set by the administrator.
When the administrator operates Notifications can be set or stopped by category.
Operation by topic is not available.
Notifications can be set or stopped by category.
Operation by topic is not available.
When the user operates Notifications can be set or stopped by category.
In categories where update notifications are set, notifications can be switched ON and OFF by topic.
Cannot perform the requested action.

Setting Update Notifications for Categories

This section describes how to set update notifications for categories.

Adding Notification Recipients

Set update notifications for the selected category.

Steps:
  1. Click the administration menu icon (gear icon) in the header.

  2. Click System settings.

  3. Select "Application settings" tab.

  4. Click Bulletin Board.

  5. Click Notification settings.

  6. On the "Notification settings" screen, select a category and click Edit.

    Image of the setting action link

  7. On the screen for notification recipients, check that the forced notification is OFF (allow to stop update notifications).

    If the forced notification is ON (do not allow to stop update notifications), click Change and change it to OFF (allow to stop update notifications).
    Image of OFF (allow to stop update notifications)

  8. Click Add.

    Image of an add action link

  9. On the screen to add recipients, select the department, user, or role to set notifications, and then click Add.

    Image of setting notifications

    To select a role, switch the view to the Roles tab.
    After you click Add then click the tab, the selected departments, users, or roles before you switch tabs are cleared.

  10. Click Add.

    Image of an add action link

Deleting Notification Recipients

Delete notification recipients that are set for the category.
If you have applied notification settings of selected categories to other categories, deleting the recipients does not affect the target categories.

Selecting and Deleting Notification Recipients

Select notification recipients and delete them.

Steps:
  1. Click the administration menu icon (gear icon) in the header.

  2. Click System settings.

  3. Select "Application settings" tab.

  4. Click Bulletin Board.

  5. Click Notification settings.

  6. On the "Notification settings" screen, select a category and click Edit.

    Image of the setting action link

  7. On the screen for notification recipients, select the checkboxes of the recipients to delete, and then click Delete.

    Image showing the selection of notification recipients to delete

  8. Click Yes on the screen to delete all recipients.

Delete All Notification Recipients

Delete all notification recipients in the category.

Steps:
  1. Click the Administration menu icon (gear icon) in the header.

  2. Click System settings.

  3. Select "Application settings" tab.

  4. Click Bulletin Board.

  5. Click Notification settings.

  6. On the "Notification settings" screen, select a category and click Edit.

    Image of the setting action link

  7. On the "Notification recipients" screen, click "Delete all".

    Image of the Delete all action link

  8. Click Yes on the screen to delete all notification recipients.

Applying Notification Settings to Other Categories

Copy the notification settings of a category and apply them to other categories.
The notification settings in the destination category are overwritten by the source settings.

You cannot apply the notification settings of other categories to the "root" category.
If you change the settings in the source category after applying the notification settings to other categories, the change will not be applied to the destination categories.

Steps:
  1. Click the administration menu icon (gear icon) in the header.

  2. Click System settings.

  3. Select "Application settings" tab.

  4. Click Bulletin Board.

  5. Click Notification settings.

  6. On the "Notification settings" screen, select the category from which you want to copy the notification settings, and then click Edit.

    Screenshot: Link to "Edit" is highlighted

  7. On the "Notification recipients" screen, click "Copy notification settings to another category".

    Screenshot: Link to apply the notification settings to another category is highlighted

  8. On the "Copy notification settings" screen, select one or more checkboxes for categories to apply the notification settings.

    Click the "Root" category to clear all selections of categories.
    Screenshot: Image of selecting categories to apply notification settings

  9. Confirm your settings and click Save.

  10. Click Yes on the "Apply Notifications Settings" screen.

Setting Forced Notifications for Categories

This section describes how to set the category forced notifications.
If you set forced notifications for categories to ON, users cannot stop receiving notifications for that category.
It is useful to set the forced notifications to the categories containing topics that the target users must see.
By default, the forced notification is set to OFF (allow to stop update notifications).

Steps:
  1. Click the administration menu icon (gear icon) in the header.

  2. Click System settings.

  3. Select "Application settings" tab.

  4. Click Bulletin Board.

  5. Click Notification settings.

  6. On the "Notification settings" screen, select a category and click Edit.

    Image of the setting action link

  7. On the screen for notification recipients, click Change for forced notifications.

    Image of a Change action link

  8. On the screen to change forced notifications, select ON (do not allow to stop update notifications), and then click Save.

    Image of ON (do not allow to stop update notifications)

    If you stop forced notifications, select OFF (allow to stop update notifications).
    If you deactivate the forced notifications, they are handled as update notifications.
    To stop update notifications, you must delete the targets of the update notifications.
    For details, refer to Deleting Notification Recipients.