There are two ways to set up a request route: To select a shared route that has been created, and to create a private route.
This section describes how to set a route by selecting a shared route that has been created.

1. Click the Administration menu icon (gear icon) in the header.

2. Click "System settings".

3. Select "Application settings" tab.

4. Click Workflow.

5. Click Request forms.

6. On the "Request Form" list screen, select a category and click the request form name.

7. On the screen for request form details, click the item to set a shared route in route information.

   

8. On the "Select route" screen, select a shared route to apply from the dropdown list.

   

9. Confirm your settings and click "Apply".

10. On the preview screen, confirm the request route.

    For details, refer to route preview.