E-Mail application error
Errors that start with "GRN_MAIL_" are displayed when errors relating to E-Mail occur.
GRN_MAIL_24001:Mail is not available.
- Cause
E-mail has been inactivated, or the currently logged-in user is not permitted to use it. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24002:Cannot send and receive mail.
- Cause
E-mail has been inactivated, or the currently logged-in user is not permitted to use it. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24003:Cannot use the specified mail account.
- Cause
Currently, this account is inactive. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24004:An invalid parameter has been specified.
- Cause
The URL parameter was specified incorrectly, or the data with the specified parameter no longer exists. - Countermeasure
Confirm the target item.
GRN_MAIL_24021:Failed to update settings data.
- Cause
The currently logged-in user is not permitted to change the settings data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24022:Cannot add the specified mail server data.
- Cause
The currently logged-in user is not permitted to add this mail server data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24023:Cannot update the specified mail server data.
- Cause
The currently logged-in user is not permitted to change this mail server data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24024:Cannot find the specified mail server data.
- Cause
The mail server was specified incorrectly, or the specified mail server no longer exists. - Countermeasure
Confirm the specified mail server.
GRN_MAIL_24025:Cannot set the specified mail server code.
- Cause
You are specifying an existing mail server code. - Countermeasure
A duplicate mail server code cannot be set.
Specify a unique mail server code.
GRN_MAIL_24026:Failed to import the mail server data CSV file.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data in the appropriate row.
GRN_MAIL_24027:Failed to import the mail server data CSV file.
- Cause
The following property has not been specified: ***. - Countermeasure
The following property cannot be imported with its value empty: ***. Confirm the entered details.
GRN_MAIL_24028:Failed to import the mail server data CSV file.
- Cause
The following value is incorrect: ***. - Countermeasure
Modify the data in the appropriate row.
GRN_MAIL_24029:Cannot set the specified mail server code.
- Cause
Mail server code has not been specified. - Countermeasure
Confirm the details entered for the mail server code.
GRN_MAIL_24030:The combination of "SMTP authentication method" and "Incoming authentication method" is invalid.
- Cause
When using OAuth, "XOAUTH2" must be specified in both "SMTP authentication method" and "Incoming authentication method". - Countermeasure
Modify the data in the appropriate row.
GRN_MAIL_24051:Cannot add the specified mail server data.
- Cause
The currently logged-in user is not permitted to add mail server data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24052:Cannot change the specified mail server data.
- Cause
The currently logged-in user is not permitted to change mail server data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24053:Cannot delete the specified mail server data.
- Cause
The currently logged-in user is not permitted to delete mail server data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24061:Failed to set up subscription to folder.
- Cause
The currently logged-in user is not permitted to set folder subscriptions. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24062:Cannot add filters.
- Cause
The currently logged-in user is not permitted to add filter conditions. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24063:Cannot delete the specified filter.
- Cause
The currently logged-in user is not permitted to delete this filter conditions. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24064:Cannot find the specified filter.
- Cause
The filter was specified incorrectly, or the specified filter no longer exists. - Countermeasure
Confirm the specified filter data.
GRN_MAIL_24065:Cannot add filter conditions.
- Cause
The currently logged-in user is not permitted to add filter conditions. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24071:Cannot add signature.
- Cause
The currently logged-in user is not permitted to add a signature setting. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24072:Cannot delete the specified signature settings.
- Cause
The currently logged-in user is not permitted to add a signature setting. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24073:Cannot find the specified signature.
- Cause
The signature was specified incorrectly, or the specified signature no longer exists. - Countermeasure
Confirm the target signature.
GRN_MAIL_24076:Cannot find the selected OAuth client.
- Cause
The selected OAuth client is incorrect or no longer exists. - Countermeasure
Select the OAuth client again.
GRN_MAIL_24101:Cannot add account data.
- Cause
The currently logged-in user is not permitted to add account data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24102:Cannot update the specified account data.
- Cause
The currently logged-in user is not permitted to change this account data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24103:Cannot delete the specified account data.
- Cause
The currently logged-in user is not permitted to delete this account data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24104:Cannot find the specified account.
- Cause
The account was specified incorrectly, or the specified account no longer exists. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24105:Cannot set the specified user account code.
- Cause
You are specifying an existing user account code. - Countermeasure
A duplicate user account code cannot be set.
Specify a unique user account code.
GRN_MAIL_24106:Failed to import the account data CSV file.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data in the appropriate row.
GRN_MAIL_24107:Failed to import the account data CSV file.
- Cause
The following property has not been specified: ***. - Countermeasure
The following property cannot be imported with its value empty: ***. Confirm the entered details.
GRN_MAIL_24108:Failed to import the account data CSV file.
- Cause
The following value is incorrect: ***. - Countermeasure
Modify the data in the appropriate row.
GRN_MAIL_24109:Cannot set the specified user account code.
- Cause
User account code has not been specified. - Countermeasure
Confirm the details entered for the user account code.
GRN_MAIL_24110:Failed to import the account data CSV file.
- Cause
An existing login name of an account code or the name of a mail account for sending or receiving cannot be changed. - Countermeasure
Modify the data in the appropriate row.
GRN_MAIL_24111:This account data cannot be added.
- Cause
The currently logged-in user is not permitted to add this account data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24112:Cannot change the specified account data.
- Cause
The currently logged-in user is not permitted to change this account data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24113:Cannot delete the specified account data.
- Cause
The currently logged-in user is not permitted to delete this account data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24114:Cannot find e-mail address.
- Cause
An e-mail address has not been set for the specified mail account. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24121:Cannot add folder data.
- Cause
The currently logged-in user is not permitted to add folder data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24122:Cannot delete the specified folder data.
- Cause
The currently logged-in user is not permitted to delete this folder data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24123:Cannot delete the specified folder data.
- Cause
A folder provided for basic functions on Garoon that cannot be deleted has been specified. - Countermeasure
Confirm the target folder.
GRN_MAIL_24124:Cannot find the specified folder.
- Cause
The folder was specified incorrectly, or the folder no longer exists. - Countermeasure
Confirm the target folder.
GRN_MAIL_24125:Cannot find the specified file.
- Cause
The parent folder was specified incorrectly, or the parent folder no longer exists. - Countermeasure
Confirm the target parent folder.
GRN_MAIL_24126:Cannot move the specified folder.
- Cause
A folder provided for basic functions on Garoon that cannot be moved has been specified. - Countermeasure
Confirm the target folder.
GRN_MAIL_24127:Cannot add folder.
- Cause
The folder levels where you want to create the folder have exceeded the maximum number of levels. - Countermeasure
Folders can be created up to 20 levels. Confirm the target folder where you want to create the folder.
GRN_MAIL_24128:Failed to move the folder.
- Cause
The folder levels where you want to move the folder have exceeded the maximum number of levels. - Countermeasure
Folders can be created up to 20 levels. Confirm the target folder where you want to move the folder.
GRN_MAIL_24129:Failed to move the folder.
- Cause
The move destination folder was specified incorrectly, or the folder no longer exists. - Countermeasure
Confirm the target folder where you want to move the folder.
GRN_MAIL_24130:Failed to move the folder.
- Cause
The folder you are moving to is beneath the folder you are attempting to move. - Countermeasure
You cannot specify a folder beneath the folder you are attempting to move.
Confirm the specified folder.
GRN_MAIL_24131:Cannot use the send and receive log functionality.
- Cause
The currently logged-in user is not permitted to use the send and receive log functionality. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24132:Cannot find send and receive log data.
- Cause
The send and receive log data was specified incorrectly, or the send and receive log data no longer exists. - Countermeasure
Confirm the target send and receive log data.
GRN_MAIL_24151:Failed to connect to the outgoing mail server.
- Cause
Response from mail server: *** - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24152:Failed to send mail.
- Cause
The e-mail that you are attempting to send does not include the sender's information. - Countermeasure
Log in to Garoon, and then send the e-mail again.
GRN_MAIL_24153:Required items have not been entered.
- Cause
You are attempting to send an e-mail without entering a recipient. - Countermeasure
Confirm the settings for To, Cc, and Bcc.
GRN_MAIL_24154:Failed to create the object.
- Cause
The memory on the server may be insufficient. - Countermeasure
Contact your system administrator.
GRN_MAIL_24155:Failed to send mail.
- Cause
The size of the e-mail you are attempting to send exceeds the following limit: ***.
The e-mail cannot be sent because the e-mail size limit is set at the following limit: ***. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24171:Failed to send mail.
- Cause
Response from mail server: *** - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24172:Failed to send e-mails.
- Cause
E-mail account is not authorized by the OAuth authorization server. - Countermeasure
Perform the OAuth authorization from the "E-mail account details" screen.
GRN_MAIL_24173:Failed to send e-mails.
- Cause
E-mail account is not authorized by the OAuth authorization server. - Countermeasure
Perform the OAuth authorization from the "E-mail account details" screen.
GRN_MAIL_24201:Failed to connect to the incoming e-mail server.
- Cause
Response from the e-mail server: *** - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24204:Failed to delete e-mail data on the incoming e-mail server.
- Cause
Response from the e-mail server: *** - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24205:Failed to receive e-mails.
- Cause
E-mail account is not authorized by the OAuth authorization server. - Countermeasure
Perform the OAuth authorization from the "E-mail account details" screen.
GRN_MAIL_24206:E-mail server authentication failed.
- Cause
Access to the e-mail server is not permitted.
Response from the e-mail server: *** - Countermeasure
Confirm that the access using the specified receiving protocol is permitted in the destination e-mail server settings.
If you cannot change the settings, contact your system administrator.
GRN_MAIL_24207:E-mail server authentication failed.
- Cause
The account used in the OAuth authorization is not correct, or access to the e-mail server is not permitted. - Countermeasure
Confirm that the account used in the OAuth authorization is correct, and try the authorization again.
Alternatively, confirm that the access using the specified receiving protocol is permitted in the destination e-mail server settings. If you cannot change the settings, contact your system administrator.
GRN_MAIL_24208:Failed to receive e-mails.
- Cause
E-mail account is not authorized by the OAuth authorization server. - Countermeasure
Perform the OAuth authorization from the "E-mail account details" screen.
GRN_MAIL_24251:Cannot add mail data.
- Cause
The currently logged-in user is not permitted to add mail data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24252:Cannot delete the specified mail data.
- Cause
The currently logged-in user is not permitted to delete this mail data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24253:Cannot find the specified e-mail.
- Cause
The e-mail was specified incorrectly, or the e-mail no longer exists. - Countermeasure
Confirm the target mail.
GRN_MAIL_24254:Cannot view the specified e-mail.
- Cause
The currently logged-in user is not permitted to view this mail. - Countermeasure
Only users whose account and login information match can view e-mail data.
Other users cannot view the e-mail.
GRN_MAIL_24271:Cannot add attachment data.
- Cause
The currently logged-in user is not permitted to add attachment data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24272:Cannot delete the specified attachment data.
- Cause
The currently logged-in user is not permitted to delete this attachment data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24273:Cannot find the specified attachment.
- Cause
The attachment was specified incorrectly, or the attachment no longer exists. - Countermeasure
Confirm the target attachment.
GRN_MAIL_24274:Cannot delete the specified e-mail or e-mail source.
- Cause
The currently logged-in user is not permitted to save the data of this e-mail. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_MAIL_24275:Failed to send and receive mail.
- Cause
The file size of the e-mail the user is attempting to save exceeds the following limit: ***.
More e-mail cannot be saved because the e-mail size limit is set at the following limit: ***. - Countermeasure
Delete unwanted e-mails to reduce the total size of the saved mail to below the maximum.
GRN_MAIL_24301:Failed to import file details.
- Cause
Failed to import the following file: ***. - Countermeasure
Confirm the file's user rights.
GRN_MAIL_24302:Data could not be written to the file.
- Cause
Failed to write the following file: ***. - Countermeasure
Confirm the file's user rights.
GRN_MAIL_24303:Cannot find the specified file.
- Cause
The file was specified incorrectly, or the file no longer exists. - Countermeasure
Confirm the target file.
GRN_MAIL_24304:Failed to import the mail data.
- Cause
The mail data file format is invalid, or it is empty. - Countermeasure
Confirm the file's format and details.
GRN_MAIL_24407:An invalid value has been specified in the following column: ***.
- Cause
The following value cannot be used: ***. - Countermeasure
Confirm the details of the settings target you are specifying.
GRN_MAIL_24408:Date is invalid.
- Cause
Cannot set due to the following reasons.- The end date precedes the start date.
- The combination of start time and end time data is not valid.
- Countermeasure
Confirm the dates.
GRN_MAIL_24409:Invalid operation.
- Cause
The specified value is out of range. - Countermeasure
Set an appropriate value.
GRN_MAIL_24410:Cannot set the specified e-mail account.
- Cause
You are specifying a mail server and an account that are used by an existing e-mail account. - Countermeasure
A duplicate e-mail account cannot be set. Specify another mail server or a unique e-mail account.
GRN_MAIL_24501:Failed to import the CSV file.
- Cause
"-1" (unlimited) is specified in the Maximum incoming mail size field. - Countermeasure
Specify the following value or leave the field blank:- Any integer greater than 256 and less than 102400
GRN_MAIL_24600:Cannot find the specified setting.
- Cause
The setting may already have been deleted. - Countermeasure
Confirm whether the target setting exists.
GRN_MAIL_24601:Cannot add a forwarding setting.
- Cause
Up to 50 settings can be stored. - Countermeasure
Delete unnecessary settings.
GRN_MAIL_24602:Cannot save the forwarding setting.
- Cause
The number of forwarding addresses exceeds the limit. - Countermeasure
Delete unnecessary forwarding addresses.
GRN_MAIL_24603:Cannot set up the forwarding setting.
- Cause
Automatic e-mail forwarding is prohibited. - Countermeasure
Contact your system administrator.
GRN_MAIL_24604:Failed to send e-mail.
- Cause
Invalid characters found in the recipient's e-mail address. - Countermeasure
Confirm the recipient's e-mail address.
GRN_MAIL_24605:Could not download the attachments.
- Cause
The total file size you can download at a time is up to 100MB. - Countermeasure
Check the size of the attachments.