E-Mail application error

Errors that start with "GRN_MAIL_" are displayed when errors relating to E-Mail occur.

GRN_MAIL_24001:Mail is not available.

  • Cause
    E-mail has been inactivated, or the currently logged-in user is not permitted to use it.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24002:Cannot send and receive mail.

  • Cause
    E-mail has been inactivated, or the currently logged-in user is not permitted to use it.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24003:Cannot use the specified mail account.

  • Cause
    Currently, this account is inactive.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24004:An invalid parameter has been specified.

  • Cause
    The URL parameter was specified incorrectly, or the data with the specified parameter no longer exists.
  • Countermeasure
    Confirm the target item.

GRN_MAIL_24021:Failed to update settings data.

  • Cause
    The currently logged-in user is not permitted to change the settings data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24022:Cannot add the specified mail server data.

  • Cause
    The currently logged-in user is not permitted to add this mail server data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24023:Cannot update the specified mail server data.

  • Cause
    The currently logged-in user is not permitted to change this mail server data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24024:Cannot find the specified mail server data.

  • Cause
    The mail server was specified incorrectly, or the specified mail server no longer exists.
  • Countermeasure
    Confirm the specified mail server.

GRN_MAIL_24025:Cannot set the specified mail server code.

  • Cause
    You are specifying an existing mail server code.
  • Countermeasure
    A duplicate mail server code cannot be set.
    Specify a unique mail server code.

GRN_MAIL_24026:Failed to import the mail server data CSV file.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data in the appropriate row.

GRN_MAIL_24027:Failed to import the mail server data CSV file.

  • Cause
    The following property has not been specified: ***.
  • Countermeasure
    The following property cannot be imported with its value empty: ***. Confirm the entered details.

GRN_MAIL_24028:Failed to import the mail server data CSV file.

  • Cause
    The following value is incorrect: ***.
  • Countermeasure
    Modify the data in the appropriate row.

GRN_MAIL_24029:Cannot set the specified mail server code.

  • Cause
    Mail server code has not been specified.
  • Countermeasure
    Confirm the details entered for the mail server code.

GRN_MAIL_24030:The combination of "SMTP authentication method" and "Incoming authentication method" is invalid.

  • Cause
    When using OAuth, "XOAUTH2" must be specified in both "SMTP authentication method" and "Incoming authentication method".
  • Countermeasure
    Modify the data in the appropriate row.

GRN_MAIL_24051:Cannot add the specified mail server data.

  • Cause
    The currently logged-in user is not permitted to add mail server data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24052:Cannot change the specified mail server data.

  • Cause
    The currently logged-in user is not permitted to change mail server data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24053:Cannot delete the specified mail server data.

  • Cause
    The currently logged-in user is not permitted to delete mail server data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24061:Failed to set up subscription to folder.

  • Cause
    The currently logged-in user is not permitted to set folder subscriptions.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24062:Cannot add filters.

  • Cause
    The currently logged-in user is not permitted to add filter conditions.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24063:Cannot delete the specified filter.

  • Cause
    The currently logged-in user is not permitted to delete this filter conditions.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24064:Cannot find the specified filter.

  • Cause
    The filter was specified incorrectly, or the specified filter no longer exists.
  • Countermeasure
    Confirm the specified filter data.

GRN_MAIL_24065:Cannot add filter conditions.

  • Cause
    The currently logged-in user is not permitted to add filter conditions.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24071:Cannot add signature.

  • Cause
    The currently logged-in user is not permitted to add a signature setting.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24072:Cannot delete the specified signature settings.

  • Cause
    The currently logged-in user is not permitted to add a signature setting.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24073:Cannot find the specified signature.

  • Cause
    The signature was specified incorrectly, or the specified signature no longer exists.
  • Countermeasure
    Confirm the target signature.

GRN_MAIL_24076:Cannot find the selected OAuth client.

  • Cause
    The selected OAuth client is incorrect or no longer exists.
  • Countermeasure
    Select the OAuth client again.

GRN_MAIL_24101:Cannot add account data.

  • Cause
    The currently logged-in user is not permitted to add account data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24102:Cannot update the specified account data.

  • Cause
    The currently logged-in user is not permitted to change this account data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24103:Cannot delete the specified account data.

  • Cause
    The currently logged-in user is not permitted to delete this account data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24104:Cannot find the specified account.

  • Cause
    The account was specified incorrectly, or the specified account no longer exists.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24105:Cannot set the specified user account code.

  • Cause
    You are specifying an existing user account code.
  • Countermeasure
    A duplicate user account code cannot be set.
    Specify a unique user account code.

GRN_MAIL_24106:Failed to import the account data CSV file.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data in the appropriate row.

GRN_MAIL_24107:Failed to import the account data CSV file.

  • Cause
    The following property has not been specified: ***.
  • Countermeasure
    The following property cannot be imported with its value empty: ***. Confirm the entered details.

GRN_MAIL_24108:Failed to import the account data CSV file.

  • Cause
    The following value is incorrect: ***.
  • Countermeasure
    Modify the data in the appropriate row.

GRN_MAIL_24109:Cannot set the specified user account code.

  • Cause
    User account code has not been specified.
  • Countermeasure
    Confirm the details entered for the user account code.

GRN_MAIL_24110:Failed to import the account data CSV file.

  • Cause
    An existing login name of an account code or the name of a mail account for sending or receiving cannot be changed.
  • Countermeasure
    Modify the data in the appropriate row.

GRN_MAIL_24111:This account data cannot be added.

  • Cause
    The currently logged-in user is not permitted to add this account data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24112:Cannot change the specified account data.

  • Cause
    The currently logged-in user is not permitted to change this account data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24113:Cannot delete the specified account data.

  • Cause
    The currently logged-in user is not permitted to delete this account data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24114:Cannot find e-mail address.

  • Cause
    An e-mail address has not been set for the specified mail account.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24121:Cannot add folder data.

  • Cause
    The currently logged-in user is not permitted to add folder data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24122:Cannot delete the specified folder data.

  • Cause
    The currently logged-in user is not permitted to delete this folder data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24123:Cannot delete the specified folder data.

  • Cause
    A folder provided for basic functions on Garoon that cannot be deleted has been specified.
  • Countermeasure
    Confirm the target folder.

GRN_MAIL_24124:Cannot find the specified folder.

  • Cause
    The folder was specified incorrectly, or the folder no longer exists.
  • Countermeasure
    Confirm the target folder.

GRN_MAIL_24125:Cannot find the specified file.

  • Cause
    The parent folder was specified incorrectly, or the parent folder no longer exists.
  • Countermeasure
    Confirm the target parent folder.

GRN_MAIL_24126:Cannot move the specified folder.

  • Cause
    A folder provided for basic functions on Garoon that cannot be moved has been specified.
  • Countermeasure
    Confirm the target folder.

GRN_MAIL_24127:Cannot add folder.

  • Cause
    The folder levels where you want to create the folder have exceeded the maximum number of levels.
  • Countermeasure
    Folders can be created up to 20 levels. Confirm the target folder where you want to create the folder.

GRN_MAIL_24128:Failed to move the folder.

  • Cause
    The folder levels where you want to move the folder have exceeded the maximum number of levels.
  • Countermeasure
    Folders can be created up to 20 levels. Confirm the target folder where you want to move the folder.

GRN_MAIL_24129:Failed to move the folder.

  • Cause
    The move destination folder was specified incorrectly, or the folder no longer exists.
  • Countermeasure
    Confirm the target folder where you want to move the folder.

GRN_MAIL_24130:Failed to move the folder.

  • Cause
    The folder you are moving to is beneath the folder you are attempting to move.
  • Countermeasure
    You cannot specify a folder beneath the folder you are attempting to move.
    Confirm the specified folder.

GRN_MAIL_24131:Cannot use the send and receive log functionality.

  • Cause
    The currently logged-in user is not permitted to use the send and receive log functionality.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24132:Cannot find send and receive log data.

  • Cause
    The send and receive log data was specified incorrectly, or the send and receive log data no longer exists.
  • Countermeasure
    Confirm the target send and receive log data.

GRN_MAIL_24151:Failed to connect to the outgoing mail server.

  • Cause
    Response from mail server: ***
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24152:Failed to send mail.

  • Cause
    The e-mail that you are attempting to send does not include the sender's information.
  • Countermeasure
    Log in to Garoon, and then send the e-mail again.

GRN_MAIL_24153:Required items have not been entered.

  • Cause
    You are attempting to send an e-mail without entering a recipient.
  • Countermeasure
    Confirm the settings for To, Cc, and Bcc.

GRN_MAIL_24154:Failed to create the object.

  • Cause
    The memory on the server may be insufficient.
  • Countermeasure
    Contact your system administrator.

GRN_MAIL_24155:Failed to send mail.

  • Cause
    The size of the e-mail you are attempting to send exceeds the following limit: ***.
    The e-mail cannot be sent because the e-mail size limit is set at the following limit: ***.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24171:Failed to send mail.

  • Cause
    Response from mail server: ***
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24172:Failed to send e-mails.

  • Cause
    E-mail account is not authorized by the OAuth authorization server.
  • Countermeasure
    Perform the OAuth authorization from the "E-mail account details" screen.

GRN_MAIL_24173:Failed to send e-mails.

  • Cause
    E-mail account is not authorized by the OAuth authorization server.
  • Countermeasure
    Perform the OAuth authorization from the "E-mail account details" screen.

GRN_MAIL_24201:Failed to connect to the incoming e-mail server.

  • Cause
    Response from the e-mail server: ***
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24204:Failed to delete e-mail data on the incoming e-mail server.

  • Cause
    Response from the e-mail server: ***
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24205:Failed to receive e-mails.

  • Cause
    E-mail account is not authorized by the OAuth authorization server.
  • Countermeasure
    Perform the OAuth authorization from the "E-mail account details" screen.

GRN_MAIL_24206:E-mail server authentication failed.

  • Cause
    Access to the e-mail server is not permitted.
    Response from the e-mail server: ***
  • Countermeasure
    Confirm that the access using the specified receiving protocol is permitted in the destination e-mail server settings.
    If you cannot change the settings, contact your system administrator.

GRN_MAIL_24207:E-mail server authentication failed.

  • Cause
    The account used in the OAuth authorization is not correct, or access to the e-mail server is not permitted.
  • Countermeasure
    Confirm that the account used in the OAuth authorization is correct, and try the authorization again.
    Alternatively, confirm that the access using the specified receiving protocol is permitted in the destination e-mail server settings. If you cannot change the settings, contact your system administrator.

GRN_MAIL_24208:Failed to receive e-mails.

  • Cause
    E-mail account is not authorized by the OAuth authorization server.
  • Countermeasure
    Perform the OAuth authorization from the "E-mail account details" screen.

GRN_MAIL_24251:Cannot add mail data.

  • Cause
    The currently logged-in user is not permitted to add mail data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24252:Cannot delete the specified mail data.

  • Cause
    The currently logged-in user is not permitted to delete this mail data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24253:Cannot find the specified e-mail.

  • Cause
    The e-mail was specified incorrectly, or the e-mail no longer exists.
  • Countermeasure
    Confirm the target mail.

GRN_MAIL_24254:Cannot view the specified e-mail.

  • Cause
    The currently logged-in user is not permitted to view this mail.
  • Countermeasure
    Only users whose account and login information match can view e-mail data.
    Other users cannot view the e-mail.

GRN_MAIL_24271:Cannot add attachment data.

  • Cause
    The currently logged-in user is not permitted to add attachment data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24272:Cannot delete the specified attachment data.

  • Cause
    The currently logged-in user is not permitted to delete this attachment data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24273:Cannot find the specified attachment.

  • Cause
    The attachment was specified incorrectly, or the attachment no longer exists.
  • Countermeasure
    Confirm the target attachment.

GRN_MAIL_24274:Cannot delete the specified e-mail or e-mail source.

  • Cause
    The currently logged-in user is not permitted to save the data of this e-mail.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MAIL_24275:Failed to send and receive mail.

  • Cause
    The file size of the e-mail the user is attempting to save exceeds the following limit: ***.
    More e-mail cannot be saved because the e-mail size limit is set at the following limit: ***.
  • Countermeasure
    Delete unwanted e-mails to reduce the total size of the saved mail to below the maximum.

GRN_MAIL_24301:Failed to import file details.

  • Cause
    Failed to import the following file: ***.
  • Countermeasure
    Confirm the file's user rights.

GRN_MAIL_24302:Data could not be written to the file.

  • Cause
    Failed to write the following file: ***.
  • Countermeasure
    Confirm the file's user rights.

GRN_MAIL_24303:Cannot find the specified file.

  • Cause
    The file was specified incorrectly, or the file no longer exists.
  • Countermeasure
    Confirm the target file.

GRN_MAIL_24304:Failed to import the mail data.

  • Cause
    The mail data file format is invalid, or it is empty.
  • Countermeasure
    Confirm the file's format and details.

GRN_MAIL_24407:An invalid value has been specified in the following column: ***.

  • Cause
    The following value cannot be used: ***.
  • Countermeasure
    Confirm the details of the settings target you are specifying.

GRN_MAIL_24408:Date is invalid.

  • Cause
    Cannot set due to the following reasons.
    • The end date precedes the start date.
    • The combination of start time and end time data is not valid.
  • Countermeasure
    Confirm the dates.

GRN_MAIL_24409:Invalid operation.

  • Cause
    The specified value is out of range.
  • Countermeasure
    Set an appropriate value.

GRN_MAIL_24410:Cannot set the specified e-mail account.

  • Cause
    You are specifying a mail server and an account that are used by an existing e-mail account.
  • Countermeasure
    A duplicate e-mail account cannot be set. Specify another mail server or a unique e-mail account.

GRN_MAIL_24501:Failed to import the CSV file.

  • Cause
    "-1" (unlimited) is specified in the Maximum incoming mail size field.
  • Countermeasure
    Specify the following value or leave the field blank:
    • Any integer greater than 256 and less than 102400

GRN_MAIL_24600:Cannot find the specified setting.

  • Cause
    The setting may already have been deleted.
  • Countermeasure
    Confirm whether the target setting exists.

GRN_MAIL_24601:Cannot add a forwarding setting.

  • Cause
    Up to 50 settings can be stored.
  • Countermeasure
    Delete unnecessary settings.

GRN_MAIL_24602:Cannot save the forwarding setting.

  • Cause
    The number of forwarding addresses exceeds the limit.
  • Countermeasure
    Delete unnecessary forwarding addresses.

GRN_MAIL_24603:Cannot set up the forwarding setting.

  • Cause
    Automatic e-mail forwarding is prohibited.
  • Countermeasure
    Contact your system administrator.

GRN_MAIL_24604:Failed to send e-mail.

  • Cause
    Invalid characters found in the recipient's e-mail address.
  • Countermeasure
    Confirm the recipient's e-mail address.

GRN_MAIL_24605:Could not download the attachments.

  • Cause
    The total file size you can download at a time is up to 100MB.
  • Countermeasure
    Check the size of the attachments.