Problems with Logging In

Article Number:020262

This page describes how to troubleshoot problems related to logging in to cybozu.com.

For Users

If you cannot log in to cybozu.com, refer to the page closest to your situation.

If you cannot solve the problem, contact your administrator.

For Administrators

When administrators cannot log in for some reason, for example because they forgot their passwords, they should do the following.

  1. Refer to the following page to try the troubleshooting tips for when you do not know the password.
    If You Do Not Know the Password

  2. If Step 1 does not solve the issue, log in to cybozu.com Store and create a temporary administrator account.
    Creating a Temporary Administrator Account

  3. Change your account password in Administration using a temporary administrator account.
    Changing Passwords Individually

If You Cannot Log in to cybozu.com Store

Refer to the following page:
Logging in to cybozu.com Store