When Administrators cannot log in, try the following solutions.

For details, refer to the following page:
Resetting Password

If Administrators are facing one of the following situations, ask cybozu.com Store Administrators to create a "temporary administrator" account.

• You do not know the login name.
• E-mail address input screen is not displayed.
• You do not know the e-mail address to use to reset the password.

For details, refer to the following page:
Creating a Temporary Administrator Account

If none of the above solutions solves the issue, contact our support.
You may need to submit some forms, depending on your circumstances.

Contact form (available only in Japanese)