An Error Message Appears on Screen
This section provides solutions for an error screen displayed when accessing cybozu.com.
The "Invalid Request" Message Is Displayed
You can check the information on the maintenance and incident status in the following page.
Maintenance Information
The "Code: CB_NO02" Message Is Displayed
This code has two types of messages.
When "No privilege to proceed." is displayed
Example of message:
You may not have the privilege to access the page you are trying to view.
For example, this could be caused by access to a page that you do not have the view permission or to a guest space you do not join.
Ask the user who shared the URL to check the permission or to invite you to the guest space.
Guest Management (Inviting Guests)
When "You do not have permission to access this service." is displayed
Example of message:
It seems that the user is accessing a URL of the service that the user does not have permission.
For example, if the URL of kintone is shared with the user who is not allowed to use kintone, this error message appears.
To be able to use the services that show the errors, ask the Administrators to change the configuration for available services.
Changing Available Services (by Users)
The "Code: 401 Unauthorized" Message Is Displayed
Example of message:
It appears that the access is restricted by Basic authentication.
Contact administrators for information required for Basic authentication.
The "Code: 403 Forbidden" Message Is Displayed
Example of message:
A possible reason is that the access is restricted due to IP address restrictions.
Take one of the following actions:
- Go to cybozu.com using the IP address which is not restricted.
- Logging in with Client Certificate Authentication
- Ask administrators to add a non-restricted IP address.
The "Code:404 NotFound" Message Is Displayed
Example of message:
It seems that the login URL is not correct.
Check the correct URL, and then try to log in again.
If You Forget Your Login URL
The "Code: 429 Too Many Requests" Message Is Displayed
Example of message:
Wait a while and try again later.
It is displayed when cybozu.com is receiving too many access requests from users and programs.
Wait for a while and then try access again.
The "Code: 495 Cert Error" Message Is Displayed
Example of message:
When using Client Certificate Authentication, you need a valid client certificate.
You cannot extend the expiration dates of existing client certificates.
If the client certificate has already expired, ask your administrator to issue a new one.
Reissuing client certificate
The "Code: 496 No Cert" Message Is Displayed
Example of message:
You must register a client certificate to your Web browser or mobile device in order to use Client Certificate Authentication.
Refer to the following page and check that a client certificate is registered.
Checking If a Client Certificate Has Been Registered
If A Client Certificate Has Been Registered
Log in to cybozu.com from the URL containing ".s".
https://(subdomain_name).s.cybozu.com/
If you cannot access cybozu.com even though your client certificate has been registered, contact our support.
How to Contact Us
If A Client Certificate Has Not Been Registered
Ask your administrator to issue a client certificate.
Register the issued client certificate in your device and try to log in again.
If You Do Not Use Client Certificate Authentication
Log in to cybozu.com from the URL which does not contain ".s".
https://(subdomain_name).cybozu.com/
The "Code: 503 Service Unavailable" Message Is Displayed
Example of message:
cybozu.com is under maintenance.
Wait for a while, and then log in again.
You can check the maintenance status in the following page:
Maintenance Information