Messages application error

Errors that start with "GRN_MSSG_" are displayed when errors relating to Messages occur.

GRN_MSSG_15001: "***" is not available.

  • Cause
    "***" has been deactivated, or the currently logged-in user is not allowed to use the application.
  • Countermeasure
    Contact your system administrator or your operational administrator for the application.

GRN_MSSG_15002:Cannot find the specified folder.

  • Cause
    The folder was specified incorrectly, or the folder no longer exists.
  • Countermeasure
    Confirm the target folder.

GRN_MSSG_15003:Cannot find ***.

  • Cause
    *** was specified incorrectly, or it no longer exists.
  • Countermeasure
    Confirm the target: ***.

GRN_MSSG_15004:Cannot find the specified comment.

  • Cause
    The comment was specified incorrectly, or the comment no longer exists.
  • Countermeasure
    Confirm the target comment.

GRN_MSSG_15005:Cannot post this comment.

  • Cause
    There are no comment details.
  • Countermeasure
    Enter the details of the comment.

GRN_MSSG_15006:Cannot add or change folder.

  • Cause
    Folder name has not been entered.
  • Countermeasure
    Enter the folder name.

GRN_MSSG_15007:Subject has not been entered.

  • Cause
    Subject has not been entered.
  • Countermeasure
    Enter the Subject.

GRN_MSSG_15008:A recipient has not been selected.

  • Cause
    You are attempting to use *** without selecting a recipient.
  • Countermeasure
    Confirm whether or not recipients are selected.

GRN_MSSG_15009:Cannot find the specified attachment.

  • Cause
    The attachment was specified incorrectly, or *** no longer exists.
  • Countermeasure
    Confirm the target attachment.

GRN_MSSG_15010:Cannot find the specified parent folder.

  • Cause
    The parent folder was specified incorrectly, or the parent folder no longer exists.
  • Countermeasure
    Confirm the target parent folder.

GRN_MSSG_15011:Enable or disable has not been specified for update notifications.

  • Cause
    The update notification was specified incorrectly.
  • Countermeasure
    Confirm whether the update notification is enabled or disabled.

GRN_MSSG_15012:An invalid parameter has been specified.

  • Cause
    The URL parameter was specified incorrectly, or the data with the specified parameter no longer exists.
  • Countermeasure
    Confirm the target item.

GRN_MSSG_15013:Failed to update profile data.

  • Cause
    The URL parameter was specified incorrectly.
  • Countermeasure
    Contact your system administrator.

GRN_MSSG_15014:Failed to update profile data.

  • Cause
    Data could not be written on the database.
  • Countermeasure
    Contact your system administrator.
    If this problem persists, copy the error message shown clearly and please contact our official partners or your vendor.

GRN_MSSG_15015:Cannot send ***.

  • Cause
    *** could not be written on the database.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MSSG_15016:Cannot move ***.

  • Cause
    Either *** or the folder was specified incorrectly or no longer exists.
  • Countermeasure
    Confirm the target folder or ***.

GRN_MSSG_15017:Cannot add or change filters.

  • Cause
    Filter name has not been entered.
  • Countermeasure
    Enter the filter name.

GRN_MSSG_15018:Cannot find the specified filter.

  • Cause
    The filter was specified incorrectly, or the specified filter no longer exists.
  • Countermeasure
    Confirm the target filter.

GRN_MSSG_15019:Cannot delete ***.

  • Cause
    *** was specified incorrectly or no longer exists.
  • Countermeasure
    Confirm the target: ***.

GRN_MSSG_15020:Cannot create folder.

  • Cause
    The number of folder levels has exceeded the following limit: ***.
  • Countermeasure
    Confirm number of folder levels.

GRN_MSSG_15021:Cannot create folder.

  • Cause
    The URL parameter was specified incorrectly.
  • Countermeasure
    Confirm the target folder.

GRN_MSSG_15022:Cannot change folder information.

  • Cause
    The specified folder has been moved or deleted.
  • Countermeasure
    Confirm the target folder.

GRN_MSSG_15023:Cannot delete folder.

  • Cause
    The folder was specified incorrectly, or the specified folder no longer exists.
  • Countermeasure
    Confirm the target folder.

GRN_MSSG_15024:A folder has not been selected.

  • Cause
    You are attempting to add or edit a rule setting without selecting a folder.
  • Countermeasure
    Confirm that a target folder has been selected.

GRN_MSSG_15025:Cannot change these filters.

  • Cause
    The filter has been specified incorrectly, or the specified filter no longer exists.
  • Countermeasure
    Confirm the target filter.

GRN_MSSG_15026:Failed to update profile data.

  • Cause
    Cannot be written on the database.
  • Countermeasure
    Contact your system administrator.
    If this problem persists, copy the error message shown clearly and please contact our official partners or your vendor.

GRN_MSSG_15027:Cannot change a recipient.

  • Cause
    The sender cannot be deleted from the recipients.
  • Countermeasure
    Specify the sender in recipients.

GRN_MSSG_15028:Cannot save ***.

  • Cause
    The currently logged-in user is not permitted to send ***.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_MSSG_15029:Cannot search ***.

  • Cause
    Cannot search because of the following reason.
    • The combination of start date and end date is not valid.
  • Countermeasure
    Confirm the target search period.

GRN_MSSG_15030:Invalid operation.

  • Cause
    Simultaneous operations on the same *** are not allowed.
  • Countermeasure
    Please contact our official partners or your vendor.

GRN_MSSG_15031:Invalid operation.

  • Cause
    The specified value is non-numeric or out of range.
  • Countermeasure
    Set an appropriate value.

GRN_MSSG_15032:Cannot post a comment.

  • Cause
    Acknowledgment is requested.
  • Countermeasure
    Tap "Acknowledge" to post a comment.

GRN_MSSG_15033:Cannot delete the specified comment.

  • Cause
    Only the commenter can delete a comment.
  • Countermeasure
    Ask the commenter to delete the comment.

GRN_MSSG_15034:Cannot "***" the object.

  • Cause
    The *** was moved to Trash.
  • Countermeasure
    Confirm the target ***.

GRN_MSSG_15035:Cannot post this comment.

  • Cause
    The following user(s) specified as recipients do not have permission to access the message: ***
  • Countermeasure
    Remove the users listed in the Cause field (who do not have permission to access the message) from recipients, then post the comment.

GRN_MSSG_15036:Cannot mark the message as unread.

  • Cause
    The message was specified incorrectly, or the message no longer exists.
  • Countermeasure
    Confirm the target message.

GRN_MSSG_15037:Could not download the attachments.

  • Cause
    The total file size you can download at a time is up to 100MB.
  • Countermeasure
    Check the size of the attachments.