Common system error

Errors that start with "GRN_CMMN_" are displayed when errors relating to Common system occur.

GRN_CMMN_00001:The confirmation password is incorrect.

  • Cause
    Password is incorrect.
  • Countermeasure
    Confirm the password and try again.

GRN_CMMN_00002:Processing has been cancelled.

  • Cause
    Processing cannot be completed because the value of one or more required items has not been entered.
  • Countermeasure
    Enter the required items and try again.

GRN_CMMN_00003:The application is not available.

  • Cause
    The application you are attempting to access has been inactivated, or you do not have the access permission.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_CMMN_00004:The application is not available.

  • Cause
    The application has been inactivated, or you do not have the access permission.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_CMMN_00005:You cannot perform this operation.

  • Cause
    To perform this operation, you need the privilege of system administration, application administration, or operational administration.
  • Countermeasure
    Contact your system administrator, application administrator, or operational administrator for the application.

GRN_CMMN_00007:Failed to import the application file.

  • Cause
    There is no application file.
  • Countermeasure
    Please contact our official partners or your vendor.

GRN_CMMN_00008:Failed to import the application file.

  • Cause
    Invalid application file.
  • Countermeasure
    Please contact our official partners or your vendor.

GRN_CMMN_00010:Date is invalid.

  • Cause
    Cannot set due to the following reason.
    • The combination of start time and end time data is not valid.
  • Countermeasure
    Confirm whether or not the date is correct.

GRN_CMMN_00011:Failed to export the file.

  • Cause
    The specification of the data to be exported to a file is invalid.
  • Countermeasure
    Confirm the target data.

GRN_CMMN_00012:Failed to import the CSV file.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data of the line number shown.

GRN_CMMN_00013:The version of Garoon you are configuring has encountered a problem, and cannot be operated.

  • Cause
    The version numbers of Garoon that is being used as the Garoon server and Garoon that is being used as the Database server do no match.
  • Countermeasure
    When configuring an isolated configuration or a multi-computer configuration, upgrade both Application Server and Database Server of Garoon to the same version.

GRN_CMMN_00014:Cannot execute initialization.

  • Cause
    Initialization can only be executed by an Administrator.
  • Countermeasure
    Log in as Administrator, and initialize.

GRN_CMMN_00015:Cannot change password.

  • Cause
    The time limit is past or the operation has already been executed.
  • Countermeasure
    Log in again from the Login screen.

GRN_CMMN_00016:Cannot log in.

  • Cause
    The time limit is past or the operation has already been executed.
  • Countermeasure
    Log in again from the Login screen.

GRN_CMMN_00017:The password has expired.

  • Cause
    The period since the password was set or changed has exceeded the period allowed by the system.
  • Countermeasure
    Change your password.

GRN_CMMN_00018:Failed to change password.

  • Cause
    You have entered the same password as your existing password.
  • Countermeasure
    Reset using a different password than your previous one.

GRN_CMMN_00019:Cannot find the specified Web mailer.

  • Cause
    The specified Web mailer no longer exists.
  • Countermeasure
    Change your E-mail address link, or contact your system administrator.

GRN_CMMN_00020:Failed to export the CSV file.

  • Cause
    The language to export has not been selected.
  • Countermeasure
    Confirm the selection of language.

GRN_CMMN_00021:The application is not available.

  • Cause
    The application has been inactivated, or you are not allowed to use the application via remote access.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_CMMN_00022:You cannot perform this operation.

  • Cause
    To perform this operation, you need the privilege of system administration, basic system administration, or application administration.
  • Countermeasure
    Contact your system administrator.

GRN_CMMN_00102:Cannot change user information.

  • Cause
    A user with the specified login name already exists.
  • Countermeasure
    A duplicate login name cannot be set.
    Specify a unique login name.

GRN_CMMN_00103:Cannot set organizational information.

  • Cause
    You are specifying an organization with an existing organization code.
  • Countermeasure
    A duplicate organization code cannot be set.
    Specify a unique organization code.

GRN_CMMN_00104:Cannot set up this role name.

  • Cause
    You are specifying role name that exists already.
  • Countermeasure
    A duplicate role name cannot be set.
    Specify a unique role name.

GRN_CMMN_00105:Cannot find the specified user.

  • Cause
    The user was specified incorrectly, or the user no longer exists.
  • Countermeasure
    Confirm the target user.

GRN_CMMN_00106:Cannot find the specified organization.

  • Cause
    The organization was specified incorrectly, or the organization no longer exists.
  • Countermeasure
    Confirm the target organization.

GRN_CMMN_00107:Cannot find the specified role.

  • Cause
    The role was specified incorrectly, or the role no longer exists.
  • Countermeasure
    Confirm the details of the settings target you are specifying.

GRN_CMMN_00109:Failed to set "Priority organization".

  • Cause
    An organization with which a user is not associated cannot be set in "Priority organization".
  • Countermeasure
    Confirm the organization you want to associate the user with, and set again.

GRN_CMMN_00110:Failed to import the user information CSV file.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data of the appropriate row number.

GRN_CMMN_00111:Failed to import the organization information CSV file.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data of the appropriate row number.

GRN_CMMN_00112:Failed to import the role information CSV file.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data of the appropriate row number.

GRN_CMMN_00113:Failed to import the CSV file.

  • Cause
    Cannot find the specified CSV file.
  • Countermeasure
    Specify the file correctly.

GRN_CMMN_00115:Cannot find the specified file.

  • Cause
    The file was specified incorrectly, or the file no longer exists.
  • Countermeasure
    Confirm the target file.

GRN_CMMN_00116:Failed to add the file.

  • Cause
    The file data could not be added correctly.
  • Countermeasure
    Add the file again.

GRN_CMMN_00117:Cannot add the specified file.

  • Cause
    You are specifying a file that is not an image file.
  • Countermeasure
    Add an image file whose format is .gif or .jpeg.

GRN_CMMN_00118:Cannot add the specified properties.

  • Cause
    The number of characters in the following property exceeds the range that can be added: ***.
  • Countermeasure
    Reduce the number of characters, and add again.

GRN_CMMN_00119:Cannot find the specified type.

  • Cause
    The type was specified incorrectly, or the type no longer exists.
  • Countermeasure
    Confirm the target type.

GRN_CMMN_00120:Cannot find the specified item.

  • Cause
    The item was specified incorrectly, or the item no longer exists.
  • Countermeasure
    Confirm the target item.

GRN_CMMN_00121:Failed to import the user information CSV file.

  • Cause
    The following value is invalid as the format of the following property:
    • Value: ***
    • Property: ***
  • Countermeasure
    In "Active/Inactive", specify "0" or "1".

GRN_CMMN_00122:Failed to import the user information CSV file.

  • Cause
    The following value is invalid as the format of the following property:
    • Value: ***
    • Property: ***
  • Countermeasure
    Specify an integer higher than *** and lower than ***.

GRN_CMMN_00123:Failed to import the user information CSV file.

  • Cause
    The value of a required item has not been specified:
    • Property 1:***
    • Property 2:***
  • Countermeasure
    Specify a string that is not empty or specify * to omit.

GRN_CMMN_00124:Failed to import the user information CSV file.

  • Cause
    The following two properties have * specified so they will be omitted:
    • Property 1: ***
    • Property 2: ***
  • Countermeasure
    When changing the user information, be sure to specify ***; when creating a new user, be sure to specify ***.

GRN_CMMN_00125:Failed to import the user information CSV file.

  • Cause
    The number of characters in the following property exceeds n characters: ***.
  • Countermeasure
    Make the character count for the following property n characters or less, regardless of whether they are single-byte or multi-byte: ***.

GRN_CMMN_00126:Failed to import the user information CSV file.

  • Cause
    The following property has not been specified: ***.
  • Countermeasure
    The following property cannot be loaded with its value empty: ***. Also, when creating a new user, you can omit using *.

GRN_CMMN_00127:Failed to import the user information CSV file.

  • Cause
    The user could not be created.
  • Countermeasure
    Import the CSV file again.

GRN_CMMN_00128:Failed to import the user information CSV file.

  • Cause
    The user could not be updated.
  • Countermeasure
    Import the CSV file again.

GRN_CMMN_00129:Failed to import the user information CSV file.

  • Cause
    Cannot find the specified user.
  • Countermeasure
    Confirm the details of the user you are specifying.

GRN_CMMN_00130:Failed to import the organization information CSV file.

  • Cause
    The value of a required item has not been specified:
    • Property 1:***
    • Property 2:***
  • Countermeasure
    Specify a string that is not empty or specify * to omit.

GRN_CMMN_00131:Failed to import the organization information CSV file.

  • Cause
    The following two properties have * specified so they will be omitted:
    • Property 1:***
    • Property 2:***
  • Countermeasure
    When changing the organization information, be sure to specify ***; when creating a new organization, be sure to specify ***.

GRN_CMMN_00132:Failed to import the organization information CSV file.

  • Cause
    The number of characters in the following property exceeds n characters: ***.
  • Countermeasure
    Make the number of characters for the following property n characters or less, regardless of whether they are single-byte or multi-byte: ***.

GRN_CMMN_00133:Failed to import the organization information CSV file.

  • Cause
    The value for the following property has not been specified: ***.
  • Countermeasure
    The following property cannot be imported with its value empty: ***. Also, when creating a new organization, you can omit using *.

GRN_CMMN_00134:Failed to import the organization information CSV file.

  • Cause
    The organization could not be created.
  • Countermeasure
    Import the CSV file again.

GRN_CMMN_00135:Failed to import the organization information CSV file.

  • Cause
    The organization could not be updated.
  • Countermeasure
    Import the CSV file again.

GRN_CMMN_00136:Failed to import the organization information CSV file.

  • Cause
    Cannot find the specified organization.
  • Countermeasure
    Confirm the details of the organization code you are specifying.

GRN_CMMN_00137:Failed to import the organization information CSV file.

  • Cause
    In part of the parent organization code, your own organization code has been noted in some places.
  • Countermeasure
    Modify the data in the appropriate row.

GRN_CMMN_00138:Failed to import the role information CSV file.

  • Cause
    The value for the following property has not been specified: ***.
  • Countermeasure
    Enter the role name in the CSV file.

GRN_CMMN_00139:Failed to import the role information CSV file.

  • Cause
    The number of characters in the following property exceeds 100 characters: ***.
  • Countermeasure
    Make the role name 100 characters or less, regardless of whether they are single-byte or double-byte.

GRN_CMMN_00140:Failed to import the role information CSV file.

  • Cause
    The role could not be created.
  • Countermeasure
    Import the CSV file again.

GRN_CMMN_00141:Failed to import the user information CSV file.

  • Cause
    The user already exists.
  • Countermeasure
    Confirm the details of the user you are specifying.

GRN_CMMN_00142:Failed to import the organization information CSV file.

  • Cause
    The organization already exists.
  • Countermeasure
    Confirm the details of the organization you are specifying.

GRN_CMMN_00143:Failed to import the role information CSV file.

  • Cause
    The role already exists.
  • Countermeasure
    Confirm the details of the role you are specifying.

GRN_CMMN_00144:Failed to import the CSV file for the following page: ***.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data in the appropriate row.

GRN_CMMN_00145:Failed to import the CSV file for the following page: ***.

  • Cause
    The following user does not exist: ***.
  • Countermeasure
    Confirm the details of the user you are specifying.

GRN_CMMN_00146:Failed to import the CSV file for the following page: ***.

  • Cause
    The following role does not exist: ***.
  • Countermeasure
    Confirm the details of the role you are specifying.

GRN_CMMN_00147:Failed to import the CSV file for the following page: ***.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data in the appropriate row.

GRN_CMMN_00148:Failed to import the CSV file for the following page: ***.

  • Cause
    The following user does not exist: ***.
  • Countermeasure
    Confirm the details of the user you are specifying.

GRN_CMMN_00149:Failed to import the CSV file for the following page: ***.

  • Cause
    The following group does not exist: ***.
  • Countermeasure
    Confirm the details of the organization you are specifying.

GRN_CMMN_00150:Failed to set user information.

  • Cause
    Administrator cannot be inactivated.
  • Countermeasure
    Set the Administrator to "Active".

GRN_CMMN_00151:Item code is duplicated.

  • Cause
    The following item code cannot be used because it has been set already for another item: ***.
  • Countermeasure
    A duplicate item code cannot be set.
    Specify a unique item code.

GRN_CMMN_00152:Failed to set password.

  • Cause
    Minimum password length is set by the system as the following: n.
  • Countermeasure
    Set a password that is *** characters or more in length.

GRN_CMMN_00153:Failed to set restrictions on password.

  • Cause
    Login with a blank password is prohibited, but the password character count is set to 0 characters.
  • Countermeasure
    Set the password character count to a value larger than 0 characters.

GRN_CMMN_00154:Cannot delete user.

  • Cause
    Administrator cannot be deleted.
  • Countermeasure
    Confirm the target user.

GRN_CMMN_00155:Item code is invalid.

  • Cause
    The following Item code uses illegal characters: ***.
  • Countermeasure
    Use single-byte letters, numbers, or _ (underscores).

GRN_CMMN_00157:Cannot process.

  • Cause
    Multiple deletes of user data cannot be executed at the same time.
  • Countermeasure
    After the delete processing that is running is complete, try processing again.

GRN_CMMN_00158:Failed to set restrictions on password.

  • Cause
    The password restrictions are set without the character limit.
  • Countermeasure
    Set an appropriate character limit on password.

GRN_CMMN_00159:Failed to set password.

  • Cause
    The password does not match the password policy.
  • Countermeasure
    Enter a valid password according to the following rules:
    ***
    • Using single byte alphabets
    • Using lower case alphabets (a through z)
    • Using upper case alphabets (A through Z)
    • Using numerics (0 through 9)
    • Using special characters (` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . / )
    • Different from your login name or your name

GRN_CMMN_00170:Cannot select the file.

  • Cause
    The specified file ID is invalid.
  • Countermeasure
    Confirm the file ID of the target file.

GRN_CMMN_00171:Cannot detect the file.

  • Cause
    The specified user ID is invalid.
  • Countermeasure
    Confirm user ID.

GRN_CMMN_00172:Cannot select the file.

  • Cause
    Cannot find the specified file.
  • Countermeasure
    Confirm the target file.

GRN_CMMN_00173:Cannot find the specified group.

  • Cause
    The group was specified incorrectly, or the specified group no longer exists.
  • Countermeasure
    Confirm My groups.

GRN_CMMN_00174:Failed to set operational administrative privileges.

  • Cause
    The user, organization, or role you want to set operational administrative privileges for has not been selected.
  • Countermeasure
    Select a user, organization, or role.

GRN_CMMN_00175:An invalid operational administrative privilege has been specified.

  • Cause
    The user, organization, or role was specified incorrectly, or no longer exists.
  • Countermeasure
    Select a user, organization, or role.

GRN_CMMN_00176:Failed to import the organization information CSV file.

  • Cause
    The following parent organization code has not been specified: ***.
  • Countermeasure
    Modify the data of the appropriate row number.

GRN_CMMN_00177:Failed to import the organization information CSV file.

  • Cause
    You do not have user rights for the organization with the following organization code: ***.
  • Countermeasure
    Confirm the details of the organization you are specifying.

GRN_CMMN_00178:Failed to import the user information CSV file.

  • Cause
    You do not have administrative privileges for the user with the following login name: ***.
  • Countermeasure
    Confirm the details of the user you are specifying.

GRN_CMMN_00179:Cannot process.

  • Cause
    The specified users are still active.
  • Countermeasure
    You cannot specify users who are active in Garoon. Delete users, and then try again.

GRN_CMMN_00180:Cannot perform the requested action.

  • Cause
    The specified user is inactive.
  • Countermeasure
    Contact your system administrator.

GRN_CMMN_00181:Failed to import the CSV file.

  • Cause
    The specified language codes in "Language of Names" column are invalid.
  • Countermeasure
    Use one of the following language codes in "Language of Names" column:
    • ***

GRN_CMMN_00182:Failed to add the user information.

  • Cause
    The name on "English spelling" field is invalid.
  • Countermeasure
    Use only single-byte alphanumeric characters on "English spelling" field.

GRN_CMMN_00201:Cannot save the file.

  • Cause
    The file size of the file the user is attempting to save exceeds the following limit: ***.
    The file cannot be saved because the file size limit for saving files is set at the following limit: ***.
  • Countermeasure
    Reduce the size of the file you are attempting to save to a value below the limit, or Contact your system administrator or your Application administrator.

GRN_CMMN_00202:Cannot perform actions on this file.

  • Cause
    The specified file is locked because it is in use by another user.
  • Countermeasure
    Confirm the current state of the file.

GRN_CMMN_00203:Failed to add the file.

  • Cause
    A file has not been specified.
  • Countermeasure
    Confirm the target file, and add again.

GRN_CMMN_00204:Cannot add MIME type.

  • Cause
    The specified extension has already been set for another MIME type.
  • Countermeasure
    Change the MIME type that has already been set.

GRN_CMMN_00205:Failed to add MIME type.

  • Cause
    Extension, which is a required item, has not been set.
  • Countermeasure
    Set the extension.

GRN_CMMN_00206:Cannot add MIME type.

  • Cause
    MIME type, which is a required item, has not been set.
  • Countermeasure
    Set the MIME type.

GRN_CMMN_00207:Cannot find the specified MIME type.

  • Cause
    The MIME type may already have been deleted.
  • Countermeasure
    Confirm whether the target MIME type exists.

GRN_CMMN_00301:Cannot use notification service.

  • Cause
    The notification service has been inactivated, or the currently logged-in user is not permitted to use it.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_CMMN_00302:Cannot save notification data.

  • Cause
    The currently logged-in user is not permitted to save notification data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_CMMN_00303:Cannot save the confirmed notification data.

  • Cause
    The currently logged-in user is not permitted to save confirmed notification data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_CMMN_00304:Cannot delete the specified notification data.

  • Cause
    The currently logged-in user is not permitted to delete this notification data.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_CMMN_00305:Cannot delete confirmed notification data.

  • Cause
    The currently logged-in user is not permitted to delete data from the database.
  • Countermeasure
    Contact your system administrator.
    If the problem is not resolved, copy the error message shown clearly and please contact our official partners or your vendor.

GRN_CMMN_00306:Failed to obtain profile data.

  • Cause
    The currently logged-in user is not permitted to import data from the database.
  • Countermeasure
    Contact your system administrator.
    If the problem is not resolved, copy the error message shown clearly and please contact our official partners or your vendor.

GRN_CMMN_00307:Failed to update profile data.

  • Cause
    Data could not be written on the database.
  • Countermeasure
    Contact your system administrator.
    If the problem is not resolved, copy the error message shown clearly and please contact our official partners or your vendor.

GRN_CMMN_00308:Cannot set save period.

  • Cause
    The save period that you are attempting set exceeds the period allowed by the system.
  • Countermeasure
    Set a period within the range allowed by the system.

GRN_CMMN_00350:Failed to change external notification code.

  • Cause
    The external notification code is invalid.
  • Countermeasure
    You must specify at least one or more characters for the external notification code.

GRN_CMMN_00352:Cannot change external notification code.

  • Cause
    You are specifying an existing external notification code.
  • Countermeasure
    A duplicate external notification code cannot be set.
    Specify a unique external notification code.

GRN_CMMN_00400:Login authentication ID is invalid.

  • Cause
    The login authentication URL is incorrect, or the login authentication no longer exists.
  • Countermeasure
    Confirm the target login authentication URL.

GRN_CMMN_00401:Required items have not been entered.

  • Cause
    You are attempting to add or change without entering the required items.
  • Countermeasure
    Confirm the details entered for the required items.

GRN_CMMN_00402:Cannot find the specified login authentication.

  • Cause
    The login authentication was specified incorrectly, or the login authentication no longer exists.
  • Countermeasure
    Confirm the target login authentication.

GRN_CMMN_00403:Cannot find the specified login authentication list.

  • Cause
    No login authentication has been created, or all the login authentications have been deleted.
  • Countermeasure
    Confirm the target login authentication list.

GRN_CMMN_00404:Failed to log in.

  • Cause
    Logging in with a blank password is prohibited.
  • Countermeasure
    Contact your system administrator.

GRN_CMMN_00405:Session authentication ID is invalid.

  • Cause
    The session authentication URL is incorrect, or the session authentication no longer exists.
  • Countermeasure
    Confirm the target session authentication URL.

GRN_CMMN_00406:Required items have not been entered.

  • Cause
    You are attempting to add or change a session authentication without entering the required items.
  • Countermeasure
    Confirm the details entered for the required items.

GRN_CMMN_00407:Cannot find the specified session authentication.

  • Cause
    The session authentication was specified incorrectly, or the session authentication no longer exists.
  • Countermeasure
    Confirm the target session authentication.

GRN_CMMN_00408:Cannot find the specified session authentication list.

  • Cause
    No session authentication has been created, or all the session authentications have been deleted.
  • Countermeasure
    Confirm the target session authentication list.

GRN_CMMN_00410:Authentication database ID is invalid.

  • Cause
    The authentication database URL is incorrect, or the authentication database no longer exists.
  • Countermeasure
    Confirm the target session authentication database URL.

GRN_CMMN_00411:Required items have not been entered.

  • Cause
    You are attempting to add or change an authentication database without entering the required items.
  • Countermeasure
    Confirm the details entered for the required items.

GRN_CMMN_00412:Cannot find the specified authentication database.

  • Cause
    The authentication database was specified incorrectly, or the authentication database no longer exists.
  • Countermeasure
    Confirm the target authentication database.

GRN_CMMN_00413:Cannot find the specified authentication database list.

  • Cause
    No authentication database has been created, or all the authentication databases have been deleted.
  • Countermeasure
    Confirm the target authentication database list.

GRN_CMMN_00420:Failed to import login authentication plug-in.

  • Cause
    The login authentication was specified incorrectly, or the login authentication plug-in has not been installed correctly.
  • Countermeasure
    Confirm the target login authentication.

GRN_CMMN_00421:Failed to set up login authentication plug-in.

  • Cause
    Required settings have not been entered in login authentication, or the login authentication plug-in has not been installed correctly.
  • Countermeasure
    Confirm the login authentication settings.

GRN_CMMN_00425:Failed to import session authentication plug-in.

  • Cause
    The session authentication was specified incorrectly, or the session authentication plug-in has not been installed correctly.
  • Countermeasure
    Confirm the target session authentication.

GRN_CMMN_00426:Failed to set up session authentication plug-in.

  • Cause
    Required settings have not been entered in session authentication, or the session authentication plug-in has not been installed correctly.
  • Countermeasure
    Confirm the session authentication settings.

GRN_CMMN_00430:Failed to import authentication database plug-in.

  • Cause
    The authentication database was specified incorrectly, or the authentication database authentication plug-in has not been installed correctly.
  • Countermeasure
    Confirm the target authentication database.

GRN_CMMN_00431:Failed to set up authentication database plug-in.

  • Cause
    Required settings have not been entered in authentication database, or the authentication database plug-in has not been installed correctly.
  • Countermeasure
    Confirm the authentication database settings.

GRN_CMMN_00432:Cookie name is invalid.

  • Cause
    Cannot use the specified cookie name.
  • Countermeasure
    Use a unique cookie name.

GRN_CMMN_00433:Failed to set up Open Integrated Authentication ver.2.

  • Cause
    If Cybozu Authentication has been used on an earlier version of Garoon, the authentication password has to be reset.
  • Countermeasure
    Reset the authentication password.

GRN_CMMN_00434:Failed to set up Open Integrated Authentication ver.2.

  • Cause
    The session authentication already exists.
  • Countermeasure
    Multiple session authentications are allowed in Open Integrated Authentication ver.2.
    Delete the existing session authentication before adding another.

GRN_CMMN_00450:Single sign-in ID is invalid.

  • Cause
    The single sign-in was specified incorrectly, or the single sign-in no longer exists.
  • Countermeasure
    Confirm the target single sign-in.

GRN_CMMN_00451:Required items have not been entered.

  • Cause
    You are attempting to add or change the single sign-in without entering the required items.
  • Countermeasure
    Confirm the details entered for the required items.

GRN_CMMN_00452:Cannot find the specified single sign-in.

  • Cause
    The single sign-on was specified incorrectly, or the single sign-in no longer exists.
  • Countermeasure
    Confirm the target single sign-in.

GRN_CMMN_00453:Cannot find the specified single sign-in list.

  • Cause
    No single sign-in has been created, or all of the single sign-ins no longer exist.
  • Countermeasure
    Confirm the target single sign-in list.

GRN_CMMN_00470:Failed to import single sign-in plug-in.

  • Cause
    The single sign-in was specified incorrectly, or the single sign-in plug-in has not been installed correctly.
  • Countermeasure
    Confirm the target single sign-in plug-in.

GRN_CMMN_00471:Failed to set up the single sign-in plug-in.

  • Cause
    Required settings have not been entered in single sign-in, or the single sign-in plug-in has not been installed correctly.
  • Countermeasure
    Confirm the single sign-in settings.

GRN_CMMN_00500:Failed to display "Notice from Cybozu".

  • Cause
    The article "Notice from Cybozu" was specified incorrectly.
  • Countermeasure
    Confirm the article that was specified for "Notice from Cybozu".

GRN_CMMN_02001:Cannot open the system administrator software library directory.

  • Cause
    Could not open the following directory: ***.
  • Countermeasure
    Confirm that you have selected the directory you want and that you have user rights for the directory.

GRN_CMMN_02002:Cannot select applications. The specified application ID is invalid.

  • Cause
    The application was specified incorrectly, or the application no longer exists.
  • Countermeasure
    Confirm the target application.

GRN_CMMN_02003:Cannot select organization. The specified organization ID is invalid.

  • Cause
    The organization was specified incorrectly, or the organization no longer exists.
  • Countermeasure
    Confirm the target organization.

GRN_CMMN_02004:Cannot select role. The specified role ID is invalid.

  • Cause
    The role was specified incorrectly, or the role no longer exists.
  • Countermeasure
    Confirm the details of the settings target you are specifying.

GRN_CMMN_02005:Cannot select user. The specified user ID is invalid.

  • Cause
    The user was specified incorrectly, or the user no longer exists.
  • Countermeasure
    Confirm the target user.

GRN_CMMN_02006:Cannot select user.

  • Cause
    The user was specified incorrectly.
  • Countermeasure
    Confirm the target user.

GRN_CMMN_02007:Cannot detect form data.

  • Cause
    The operation cannot be carried out because the entered data is incorrect or for some other reason.
  • Countermeasure
    Return to the previous screen, and redo the operation from the beginning.

GRN_CMMN_02008:Cannot find the specified administrative user.

  • Cause
    The basic system administrator user may have been deleted already.
  • Countermeasure
    Confirm the target administrative user, and set again.

GRN_CMMN_02009:Cannot find the specified administrator organization.

  • Cause
    The basic system administrator organization may have been deleted already.
  • Countermeasure
    Confirm the target administrative organization, and set again.

GRN_CMMN_02010:Cannot find the specified administrator role.

  • Cause
    The basic system administrator role may have been deleted already.
  • Countermeasure
    Confirm the target administrative role, and set again.

GRN_CMMN_02011:Cannot find the specified administrative user.

  • Cause
    The Application administrator user may have been deleted already.
  • Countermeasure
    Confirm the target administrative user, and set again.

GRN_CMMN_02012:Cannot find the specified administrator organization.

  • Cause
    The Application administrator organization may have been deleted already.
  • Countermeasure
    Confirm the target administrative organization, and set again.

GRN_CMMN_02013:Cannot find the specified administrator role.

  • Cause
    The Application administrator role may have been deleted already.
  • Countermeasure
    Confirm the target administrative role, and set again.

GRN_CMMN_02014:Cannot find the specified user.

  • Cause
    The user may have been deleted already.
  • Countermeasure
    Confirm the target user, and set again.

GRN_CMMN_02015:Cannot find the specified organization.

  • Cause
    The organization may have been deleted already.
  • Countermeasure
    Confirm the target organization, and set again.

GRN_CMMN_02016:Cannot find the specified role.

  • Cause
    The role may have been deleted already.
  • Countermeasure
    Confirm the target role, and set again.

GRN_CMMN_02017:Cannot set time range.

  • Cause
    The selected time range items exceed 10.
  • Countermeasure
    Select up to 10 items for the time range.

GRN_CMMN_02101:Cannot open personal settings software library directory.

  • Cause
    Could not open the following directory: ***.
  • Countermeasure
    Confirm that you have selected the directory you want and that you have user rights for the directory.

GRN_CMMN_02102:Cannot select My group. The specified My group ID is invalid.

  • Cause
    The My group was specified incorrectly, or the My group no longer exists.
  • Countermeasure
    Confirm My groups.

GRN_CMMN_02103:Cannot find the specified group.

  • Cause
    The group was specified incorrectly, or the specified group no longer exists.
  • Countermeasure
    Confirm My groups.

GRN_CMMN_02104:Cannot add or edit My group.

  • Cause
    You are attempting to add or edit a group without entering the group name, which is a required field.
  • Countermeasure
    Confirm the details entered for the group name.

GRN_CMMN_02105:Cannot change the specified user information.

  • Cause
    The specified user ID is invalid.
  • Countermeasure
    Confirm the user ID of the target user.

GRN_CMMN_02106:Cannot add or edit My group.

  • Cause
    The currently logged-in user does not have the right to view the user or the facility to be included in the My group.
  • Countermeasure
    Contact your system administrator or your Application administrator.

GRN_CMMN_02201:Help operation failed.

  • Cause
    The help URL was specified incorrectly, or it has not been specified in the URL.
  • Countermeasure
    Close the help once, and display the help again from the link on the screen.

GRN_CMMN_02202:Help operation failed.

  • Cause
    The Help tab was specified incorrectly, or the tab has not been specified.
  • Countermeasure
    Close the help once, and display the help again from the link on the screen.

GRN_CMMN_02203:Help operation failed.

  • Cause
    The Help category was specified incorrectly, or the category has not been specified.
  • Countermeasure
    Close the help once, and display the help again from the link on the screen.

GRN_CMMN_02301:Calendar operation failed.

  • Cause
    An existing calendar name has been specified.
  • Countermeasure
    A duplicate calendar name cannot be set.
    Specify a unique calendar name.

GRN_CMMN_02302:Cannot find the specified calendar.

  • Cause
    The calendar was specified incorrectly, or the calendar no longer exists.
  • Countermeasure
    Confirm the target calendar.

GRN_CMMN_02303:Failed to add the event.

  • Cause
    An event already exists for the specified date.
  • Countermeasure
    Edit details, or add an event after deleting the duplicate event.

GRN_CMMN_02304:Cannot find the event.

  • Cause
    The event was specified incorrectly, or the specified holiday no longer exists.
  • Countermeasure
    Confirm the target event.

GRN_CMMN_02305:Failed to add the event.

  • Cause
    No event details have been specified.
  • Countermeasure
    Set event details.

GRN_CMMN_02306:Failed to import the calendar information CSV file.

  • Cause
    The CSV file format is invalid.
  • Countermeasure
    Modify the data of the appropriate row number.

GRN_CMMN_02307:Calendar operation failed.

  • Cause
    The calendar name was specified incorrectly, or the calendar name has not been specified.
  • Countermeasure
    Confirm the details entered for the calendar name.

GRN_CMMN_02308:Cannot add the event.

  • Cause
    The value of event type is incorrect.
  • Countermeasure
    Confirm the target event type.

GRN_CMMN_02309:Failed to set up events.

  • Cause
    The event details exceed the following maximum number of characters: ***.
  • Countermeasure
    Reduce the number of characters in the event details, and set again.

GRN_CMMN_02310:Cannot set the specified calendar code.

  • Cause
    You are specifying an existing calendar code.
  • Countermeasure
    A duplicate calendar code cannot be set.
    Specify a unique calendar code.

GRN_CMMN_02311:Failed to update the calendar.

  • Cause
    Cannot retrieve the holidays.
  • Countermeasure
    Contact our official partners or your vendor.

GRN_CMMN_02312:Failed to update the calendar.

  • Cause
    Invalid holiday data.
  • Countermeasure
    Contact our official partners or your vendor.

GRN_CMMN_02401:Failed to set up proxy server.

  • Cause
    The proxy server name is invalid.
  • Countermeasure
    Confirm the proxy server name, and set again.

GRN_CMMN_02402:Failed to set up proxy server.

  • Cause
    The proxy server port number is invalid.
  • Countermeasure
    Confirm the proxy server's port number, and set again.

GRN_CMMN_02403:Failed to set up proxy server.

  • Cause
    The address exception format is invalid.
  • Countermeasure
    Confirm the address exception format, and set again.
    When entering more than one IP address, separate with a "; (semi-colon)".

GRN_CMMN_02404:Failed to set up system mail account.

  • Cause
    The outgoing mail server name (SMTP) is invalid.
  • Countermeasure
    Confirm the outgoing mail server name (SMTP), and set again.

GRN_CMMN_02405:Failed to set up system mail account.

  • Cause
    The outgoing mail server port number is invalid.
  • Countermeasure
    Confirm the outgoing mail server's port number, and try to set again.

GRN_CMMN_02406:Failed to set up system mail account.

  • Cause
    The name of the account for sending is invalid.
  • Countermeasure
    Confirm the name of the account for sending, and set again.

GRN_CMMN_02407:Failed to set up system mail account.

  • Cause
    The incoming mail server port name is invalid.
  • Countermeasure
    Confirm the incoming mail server name, and set again.

GRN_CMMN_02408:Failed to set up system mail account.

  • Cause
    The incoming mail server port number is invalid.
  • Countermeasure
    Confirm the incoming mail server's port number, and set again.

GRN_CMMN_02409:Failed to set up system mail account.

  • Cause
    The name of the account for receiving (POP3 account) is invalid.
  • Countermeasure
    Confirm the name of the account for receiving (POP3 Account), and set again.

GRN_CMMN_02410:Failed to connect to the outgoing mail server.

  • Cause
    Response from mail server: ***
  • Countermeasure
    Confirm whether or not the outgoing mail server name (SMTP) and the outgoing mail server port number are correct in the system mail account settings.

GRN_CMMN_02411:Failed to connect to the incoming mail server.

  • Cause
    Response from mail server: ***
  • Countermeasure
    Confirm whether or not the incoming mail server name (SMTP) and the incoming mail server port number are correct in the system mail account settings.

GRN_CMMN_02412:Failed to connect to the proxy server.

  • Cause
    The settings for the proxy server may be incorrect.
  • Countermeasure
    Confirm whether or not the server name and port number are correct in the proxy server settings.

GRN_CMMN_02413:Failed to set up the system e-mail account.

  • Cause
    The e-mail server is not valid.
  • Countermeasure
    Confirm the e-mail server and try again.

GRN_CMMN_02414:Cannot find the selected OAuth client.

  • Cause
    The selected OAuth client is incorrect or no longer exists.
  • Countermeasure
    Select the OAuth client again.

GRN_CMMN_02500:Cannot open the license management software library directory.

  • Cause
    Could not open the following directory: ***.
  • Countermeasure
    Confirm that you have selected the directory you want and that you have user rights for the directory.

GRN_CMMN_02501:Failed to validate license key.

  • Cause
    The license key you entered is incorrect.
  • Countermeasure
    The license key is a 45-character string divided into 5-characters each. Confirm that there are no mistakes.

GRN_CMMN_02502:Failed to validate license key.

  • Cause
    The license key you entered is incorrect.
  • Countermeasure
    Check the license key on the license key certificate again.

GRN_CMMN_02503:Failed to validate license key.

  • Cause
    The customer number for the license key and the customer number you have entered do not match.
  • Countermeasure
    Check the customer number noted on the license key certificate again.

GRN_CMMN_02504:Failed to add license key.

  • Cause
    A license key with the same Issued ID has been registered already.
  • Countermeasure
    This license key does not have to be registered.
    If you need an additional license key, please purchase a new license key.

GRN_CMMN_02505:Failed to add license key.

  • Cause
    Only a new user license or trial period extension license can be registered during the trial period.
  • Countermeasure
    Confirm the license key is a new user license or a trial period extension license, and register.

GRN_CMMN_02506:Cannot find the specified license.

  • Cause
    The license key was specified incorrectly.
  • Countermeasure
    Confirm the target license.

GRN_CMMN_02507:Failed to validate license key.

  • Cause
    The trial period extension license cannot be registered because a standard license key has been registered already.
  • Countermeasure
    This license key does not have to be registered.

GRN_CMMN_02508:Cannot add user.

  • Cause
    The number of users exceeds the number of users allowed by the license.
  • Countermeasure
    Delete or make the user inactive, and process again.

GRN_CMMN_02509:Cannot activate user.

  • Cause
    The number of users exceeds the number of users allowed by the license.
  • Countermeasure
    Delete or make the user inactive, and process again.

GRN_CMMN_02510:Failed to validate license key.

  • Cause
    Cannot register this license.
  • Countermeasure
    Confirm that basic license for new user licenses and other licenses has been registered first.

GRN_CMMN_02511:Cannot display this screen.

  • Cause
    The service license has expired.
  • Countermeasure
    Contact your system administrator.

GRN_CMMN_02601:The specified menu does not exist.

  • Cause
    The menu was specified incorrectly, or the menu no longer exists already.
  • Countermeasure
    Confirm the target menu.

GRN_CMMN_02602:The specified icon does not exist.

  • Cause
    The icon was specified incorrectly, or the icon no longer exists already.
  • Countermeasure
    Confirm the target icon.

GRN_CMMN_02702:Cannot find the specified file.

  • Cause
    The session is invalid and the temporary file no longer exists.
  • Countermeasure
    Try again from the beginning.

GRN_CMMN_02705:Failed to import the CSV file.

  • Cause
    The file contains invalid data.
  • Countermeasure
    Check the contents of the file.

GRN_CMMN_02706:Failed to import the CSV file.

  • Cause
    The number of fields in the file is wrong.
  • Countermeasure
    Check the contents of the file.

GRN_CMMN_02707:Failed to import the CSV file.

  • Cause
    The file contains a user, organization, or role that does not exist in Garoon.
  • Countermeasure
    Confirm the specified user, organization, or role.

GRN_CMMN_02708:Failed to import the CSV file.

  • Cause
    An invalid user, organization, or role was specified.
  • Countermeasure
    Confirm the specified user, organization, or role.

GRN_CMMN_02709:Cannot change the setting.

  • Cause
    The user, organization, or role specified as the target is incorrect, or no longer exists.
  • Countermeasure
    Confirm the target.

GRN_CMMN_02801:No tentative structure found.

  • Cause
    Failed to create or accidentally deleted.
  • Countermeasure
    Create a tentative structure.

GRN_CMMN_02802:Tentative structure already exists.

  • Cause
    Only one structure can exist at a time.
  • Countermeasure
    Confirm the current structure.

GRN_CMMN_02803:Cannot set the specified date.

  • Cause
    The date must be within 1 month from the current date.
  • Countermeasure
    Please enter correct date.

GRN_CMMN_02804:Cannot set the specified date and time.

  • Cause
    Invalid time format.
  • Countermeasure
    Enter the time in 30-minute increments.

GRN_CMMN_02805:Cannot execute the action.

  • Cause
    The tentative structure exists.
  • Countermeasure
    Execute again after apply the tentative structure to the current environment or delete the structure.

GRN_CMMN_02901:You cannot specify roles.

  • Cause
    Roles are not allowed to be selected.
  • Countermeasure
    Remove the roles from your choices.

GRN_CMMN_02902:Cannot specify the Administrators role.

  • Cause
    The Administrators role is not allowed to be assigned.
  • Countermeasure
    Contact your system administrator.

GRN_CMMN_03000:Cannot find the specified customization group.

  • Cause
    The group was specified incorrectly, or the group no longer exists.
  • Countermeasure
    Confirm the target group.

GRN_CMMN_03001:Cannot find the specified proxy configuration.

  • Cause
    The proxy configuration was specified incorrectly, or the configuration no longer exists.
  • Countermeasure
    Confirm the target proxy configuration.

GRN_CMMN_03002:Cannot save the proxy configuration.

  • Cause
    You are specifying an existing proxy code.
  • Countermeasure
    A duplicate proxy code cannot be set.
    Specify a unique proxy code.

GRN_CMMN_03003:Cannot use proxy API.

  • Cause
    Proxy API is temporarily disabled.
  • Countermeasure
    Please contact us.

GRN_CMMN_03004:Cannot save the proxy configuration.

  • Cause
    The URL is invalid.
  • Countermeasure
    Enter the valid URL.

GRN_CMMN_03005:The request cannot be sent.

  • Cause
    The specified proxy configuration has been inactive, or the configuration no longer exists.
  • Countermeasure
    Confirm the target proxy configuration.

GRN_CMMN_03006:The request cannot be sent.

  • Cause
    The value in the parameter does not match in that in the "Proxy configuration details" page.
  • Countermeasure
    Confirm the target proxy configuration.

GRN_CMMN_03007:Cannot download the file.

  • Cause
    You are not included in the target to which the customization is applied.
  • Countermeasure
    Contact your system administrator.

GRN_CMMN_03008:An error occurred while connecting to the proxy API.

  • Cause
    Failed to access the specified URL.
  • Countermeasure
    Confirm the specified URL parameter and the communication condition.

GRN_CMMN_03009:An error occurred while executing the JavaScript for the customization.

  • Cause
    "***" is invalid.
  • Countermeasure
    Contact your system administrator.

GRN_CMMN_03010:Failed to connect to kintone.

  • Cause
    An error occurred in kintone. Error code: ***. Error Message: ***
  • Countermeasure
    Confirm the connection to kintone.

GRN_CMMN_03011:Failed to connect to kintone.

  • Cause
    kintone is not available.
  • Countermeasure
    Confirm kintone is ready to use.

GRN_CMMN_03012:Failed to import the XML file.

  • Cause
    *** must begin with "https://".
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03013:Failed to import the XML file.

  • Cause
    *** must be specified as an URL which is less than or equal to *** characters including "https://".
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03014:Failed to import the XML file.

  • Cause
    A maximum of *** files and links can be registered.
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03015:Failed to import the XML file.

  • Cause
    Only the following value(s) can be specified for ***. [***]
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03016:Failed to import the XML file.

  • Cause
    *** is not specified.
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03017:Failed to import the XML file.

  • Cause
    The file format and extension of *** do not match.
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03018:Failed to import the XML file.

  • Cause
    *** is not specified.
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03019:Failed to import the XML file.

  • Cause
    The file size of *** exceeds the following limit: ***.
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03020:Failed to import the XML file.

  • Cause
    Contents of JavaScript file or CSS file are not described in ***.
  • Countermeasure
    Confirm the data description in the XML file and try again.

GRN_CMMN_03021:An error occurred while executing the JavaScript for the customization.

  • Cause
    An operational issue exists in your entry.
  • Countermeasure
    ***

GRN_CMMN_04000:Failed to import the XML file.

  • Cause
    *** is required for *** element.
  • Countermeasure
    Confirm the data written in the XML file, and import the file again.