Common system error
Errors that start with "GRN_CMMN_" are displayed when errors relating to Common system occur.
GRN_CMMN_00001:The confirmation password is incorrect.
- Cause
Password is incorrect. - Countermeasure
Confirm the password and try again.
GRN_CMMN_00002:Processing has been cancelled.
- Cause
Processing cannot be completed because the value of one or more required items has not been entered. - Countermeasure
Enter the required items and try again.
GRN_CMMN_00003:The application is not available.
- Cause
The application you are attempting to access has been inactivated, or you do not have the access permission. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_CMMN_00004:The application is not available.
- Cause
The application has been inactivated, or you do not have the access permission. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_CMMN_00005:You cannot perform this operation.
- Cause
To perform this operation, you need the privilege of system administration, application administration, or operational administration. - Countermeasure
Contact your system administrator, application administrator, or operational administrator for the application.
GRN_CMMN_00007:Failed to import the application file.
- Cause
There is no application file. - Countermeasure
Please contact our official partners or your vendor.
GRN_CMMN_00008:Failed to import the application file.
- Cause
Invalid application file. - Countermeasure
Please contact our official partners or your vendor.
GRN_CMMN_00010:Date is invalid.
- Cause
Cannot set due to the following reason.- The combination of start time and end time data is not valid.
- Countermeasure
Confirm whether or not the date is correct.
GRN_CMMN_00011:Failed to export the file.
- Cause
The specification of the data to be exported to a file is invalid. - Countermeasure
Confirm the target data.
GRN_CMMN_00012:Failed to import the CSV file.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data of the line number shown.
GRN_CMMN_00013:The version of Garoon you are configuring has encountered a problem, and cannot be operated.
- Cause
The version numbers of Garoon that is being used as the Garoon server and Garoon that is being used as the Database server do no match. - Countermeasure
When configuring an isolated configuration or a multi-computer configuration, upgrade both Application Server and Database Server of Garoon to the same version.
GRN_CMMN_00014:Cannot execute initialization.
- Cause
Initialization can only be executed by an Administrator. - Countermeasure
Log in as Administrator, and initialize.
GRN_CMMN_00015:Cannot change password.
- Cause
The time limit is past or the operation has already been executed. - Countermeasure
Log in again from the Login screen.
GRN_CMMN_00016:Cannot log in.
- Cause
The time limit is past or the operation has already been executed. - Countermeasure
Log in again from the Login screen.
GRN_CMMN_00017:The password has expired.
- Cause
The period since the password was set or changed has exceeded the period allowed by the system. - Countermeasure
Change your password.
GRN_CMMN_00018:Failed to change password.
- Cause
You have entered the same password as your existing password. - Countermeasure
Reset using a different password than your previous one.
GRN_CMMN_00019:Cannot find the specified Web mailer.
- Cause
The specified Web mailer no longer exists. - Countermeasure
Change your E-mail address link, or contact your system administrator.
GRN_CMMN_00020:Failed to export the CSV file.
- Cause
The language to export has not been selected. - Countermeasure
Confirm the selection of language.
GRN_CMMN_00021:The application is not available.
- Cause
The application has been inactivated, or you are not allowed to use the application via remote access. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_CMMN_00022:You cannot perform this operation.
- Cause
To perform this operation, you need the privilege of system administration, basic system administration, or application administration. - Countermeasure
Contact your system administrator.
GRN_CMMN_00102:Cannot change user information.
- Cause
A user with the specified login name already exists. - Countermeasure
A duplicate login name cannot be set.
Specify a unique login name.
GRN_CMMN_00103:Cannot set organizational information.
- Cause
You are specifying an organization with an existing organization code. - Countermeasure
A duplicate organization code cannot be set.
Specify a unique organization code.
GRN_CMMN_00104:Cannot set up this role name.
- Cause
You are specifying role name that exists already. - Countermeasure
A duplicate role name cannot be set.
Specify a unique role name.
GRN_CMMN_00105:Cannot find the specified user.
- Cause
The user was specified incorrectly, or the user no longer exists. - Countermeasure
Confirm the target user.
GRN_CMMN_00106:Cannot find the specified organization.
- Cause
The organization was specified incorrectly, or the organization no longer exists. - Countermeasure
Confirm the target organization.
GRN_CMMN_00107:Cannot find the specified role.
- Cause
The role was specified incorrectly, or the role no longer exists. - Countermeasure
Confirm the details of the settings target you are specifying.
GRN_CMMN_00109:Failed to set "Priority organization".
- Cause
An organization with which a user is not associated cannot be set in "Priority organization". - Countermeasure
Confirm the organization you want to associate the user with, and set again.
GRN_CMMN_00110:Failed to import the user information CSV file.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data of the appropriate row number.
GRN_CMMN_00111:Failed to import the organization information CSV file.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data of the appropriate row number.
GRN_CMMN_00112:Failed to import the role information CSV file.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data of the appropriate row number.
GRN_CMMN_00113:Failed to import the CSV file.
- Cause
Cannot find the specified CSV file. - Countermeasure
Specify the file correctly.
GRN_CMMN_00115:Cannot find the specified file.
- Cause
The file was specified incorrectly, or the file no longer exists. - Countermeasure
Confirm the target file.
GRN_CMMN_00116:Failed to add the file.
- Cause
The file data could not be added correctly. - Countermeasure
Add the file again.
GRN_CMMN_00117:Cannot add the specified file.
- Cause
You are specifying a file that is not an image file. - Countermeasure
Add an image file whose format is .gif or .jpeg.
GRN_CMMN_00118:Cannot add the specified properties.
- Cause
The number of characters in the following property exceeds the range that can be added: ***. - Countermeasure
Reduce the number of characters, and add again.
GRN_CMMN_00119:Cannot find the specified type.
- Cause
The type was specified incorrectly, or the type no longer exists. - Countermeasure
Confirm the target type.
GRN_CMMN_00120:Cannot find the specified item.
- Cause
The item was specified incorrectly, or the item no longer exists. - Countermeasure
Confirm the target item.
GRN_CMMN_00121:Failed to import the user information CSV file.
- Cause
The following value is invalid as the format of the following property:- Value: ***
- Property: ***
- Countermeasure
In "Active/Inactive", specify "0" or "1".
GRN_CMMN_00122:Failed to import the user information CSV file.
- Cause
The following value is invalid as the format of the following property:- Value: ***
- Property: ***
- Countermeasure
Specify an integer higher than *** and lower than ***.
GRN_CMMN_00123:Failed to import the user information CSV file.
- Cause
The value of a required item has not been specified:- Property 1:***
- Property 2:***
- Countermeasure
Specify a string that is not empty or specify * to omit.
GRN_CMMN_00124:Failed to import the user information CSV file.
- Cause
The following two properties have * specified so they will be omitted:- Property 1: ***
- Property 2: ***
- Countermeasure
When changing the user information, be sure to specify ***; when creating a new user, be sure to specify ***.
GRN_CMMN_00125:Failed to import the user information CSV file.
- Cause
The number of characters in the following property exceeds n characters: ***. - Countermeasure
Make the character count for the following property n characters or less, regardless of whether they are single-byte or multi-byte: ***.
GRN_CMMN_00126:Failed to import the user information CSV file.
- Cause
The following property has not been specified: ***. - Countermeasure
The following property cannot be loaded with its value empty: ***. Also, when creating a new user, you can omit using *.
GRN_CMMN_00127:Failed to import the user information CSV file.
- Cause
The user could not be created. - Countermeasure
Import the CSV file again.
GRN_CMMN_00128:Failed to import the user information CSV file.
- Cause
The user could not be updated. - Countermeasure
Import the CSV file again.
GRN_CMMN_00129:Failed to import the user information CSV file.
- Cause
Cannot find the specified user. - Countermeasure
Confirm the details of the user you are specifying.
GRN_CMMN_00130:Failed to import the organization information CSV file.
- Cause
The value of a required item has not been specified:- Property 1:***
- Property 2:***
- Countermeasure
Specify a string that is not empty or specify * to omit.
GRN_CMMN_00131:Failed to import the organization information CSV file.
- Cause
The following two properties have * specified so they will be omitted:- Property 1:***
- Property 2:***
- Countermeasure
When changing the organization information, be sure to specify ***; when creating a new organization, be sure to specify ***.
GRN_CMMN_00132:Failed to import the organization information CSV file.
- Cause
The number of characters in the following property exceeds n characters: ***. - Countermeasure
Make the number of characters for the following property n characters or less, regardless of whether they are single-byte or multi-byte: ***.
GRN_CMMN_00133:Failed to import the organization information CSV file.
- Cause
The value for the following property has not been specified: ***. - Countermeasure
The following property cannot be imported with its value empty: ***. Also, when creating a new organization, you can omit using *.
GRN_CMMN_00134:Failed to import the organization information CSV file.
- Cause
The organization could not be created. - Countermeasure
Import the CSV file again.
GRN_CMMN_00135:Failed to import the organization information CSV file.
- Cause
The organization could not be updated. - Countermeasure
Import the CSV file again.
GRN_CMMN_00136:Failed to import the organization information CSV file.
- Cause
Cannot find the specified organization. - Countermeasure
Confirm the details of the organization code you are specifying.
GRN_CMMN_00137:Failed to import the organization information CSV file.
- Cause
In part of the parent organization code, your own organization code has been noted in some places. - Countermeasure
Modify the data in the appropriate row.
GRN_CMMN_00138:Failed to import the role information CSV file.
- Cause
The value for the following property has not been specified: ***. - Countermeasure
Enter the role name in the CSV file.
GRN_CMMN_00139:Failed to import the role information CSV file.
- Cause
The number of characters in the following property exceeds 100 characters: ***. - Countermeasure
Make the role name 100 characters or less, regardless of whether they are single-byte or double-byte.
GRN_CMMN_00140:Failed to import the role information CSV file.
- Cause
The role could not be created. - Countermeasure
Import the CSV file again.
GRN_CMMN_00141:Failed to import the user information CSV file.
- Cause
The user already exists. - Countermeasure
Confirm the details of the user you are specifying.
GRN_CMMN_00142:Failed to import the organization information CSV file.
- Cause
The organization already exists. - Countermeasure
Confirm the details of the organization you are specifying.
GRN_CMMN_00143:Failed to import the role information CSV file.
- Cause
The role already exists. - Countermeasure
Confirm the details of the role you are specifying.
GRN_CMMN_00144:Failed to import the CSV file for the following page: ***.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data in the appropriate row.
GRN_CMMN_00145:Failed to import the CSV file for the following page: ***.
- Cause
The following user does not exist: ***. - Countermeasure
Confirm the details of the user you are specifying.
GRN_CMMN_00146:Failed to import the CSV file for the following page: ***.
- Cause
The following role does not exist: ***. - Countermeasure
Confirm the details of the role you are specifying.
GRN_CMMN_00147:Failed to import the CSV file for the following page: ***.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data in the appropriate row.
GRN_CMMN_00148:Failed to import the CSV file for the following page: ***.
- Cause
The following user does not exist: ***. - Countermeasure
Confirm the details of the user you are specifying.
GRN_CMMN_00149:Failed to import the CSV file for the following page: ***.
- Cause
The following group does not exist: ***. - Countermeasure
Confirm the details of the organization you are specifying.
GRN_CMMN_00150:Failed to set user information.
- Cause
Administrator cannot be inactivated. - Countermeasure
Set the Administrator to "Active".
GRN_CMMN_00151:Item code is duplicated.
- Cause
The following item code cannot be used because it has been set already for another item: ***. - Countermeasure
A duplicate item code cannot be set.
Specify a unique item code.
GRN_CMMN_00152:Failed to set password.
- Cause
Minimum password length is set by the system as the following: n. - Countermeasure
Set a password that is *** characters or more in length.
GRN_CMMN_00153:Failed to set restrictions on password.
- Cause
Login with a blank password is prohibited, but the password character count is set to 0 characters. - Countermeasure
Set the password character count to a value larger than 0 characters.
GRN_CMMN_00154:Cannot delete user.
- Cause
Administrator cannot be deleted. - Countermeasure
Confirm the target user.
GRN_CMMN_00155:Item code is invalid.
- Cause
The following Item code uses illegal characters: ***. - Countermeasure
Use single-byte letters, numbers, or _ (underscores).
GRN_CMMN_00157:Cannot process.
- Cause
Multiple deletes of user data cannot be executed at the same time. - Countermeasure
After the delete processing that is running is complete, try processing again.
GRN_CMMN_00158:Failed to set restrictions on password.
- Cause
The password restrictions are set without the character limit. - Countermeasure
Set an appropriate character limit on password.
GRN_CMMN_00159:Failed to set password.
- Cause
The password does not match the password policy. - Countermeasure
Enter a valid password according to the following rules:
***- Using single byte alphabets
- Using lower case alphabets (a through z)
- Using upper case alphabets (A through Z)
- Using numerics (0 through 9)
- Using special characters (` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . / )
- Different from your login name or your name
GRN_CMMN_00170:Cannot select the file.
- Cause
The specified file ID is invalid. - Countermeasure
Confirm the file ID of the target file.
GRN_CMMN_00171:Cannot detect the file.
- Cause
The specified user ID is invalid. - Countermeasure
Confirm user ID.
GRN_CMMN_00172:Cannot select the file.
- Cause
Cannot find the specified file. - Countermeasure
Confirm the target file.
GRN_CMMN_00173:Cannot find the specified group.
- Cause
The group was specified incorrectly, or the specified group no longer exists. - Countermeasure
Confirm My groups.
GRN_CMMN_00174:Failed to set operational administrative privileges.
- Cause
The user, organization, or role you want to set operational administrative privileges for has not been selected. - Countermeasure
Select a user, organization, or role.
GRN_CMMN_00175:An invalid operational administrative privilege has been specified.
- Cause
The user, organization, or role was specified incorrectly, or no longer exists. - Countermeasure
Select a user, organization, or role.
GRN_CMMN_00176:Failed to import the organization information CSV file.
- Cause
The following parent organization code has not been specified: ***. - Countermeasure
Modify the data of the appropriate row number.
GRN_CMMN_00177:Failed to import the organization information CSV file.
- Cause
You do not have user rights for the organization with the following organization code: ***. - Countermeasure
Confirm the details of the organization you are specifying.
GRN_CMMN_00178:Failed to import the user information CSV file.
- Cause
You do not have administrative privileges for the user with the following login name: ***. - Countermeasure
Confirm the details of the user you are specifying.
GRN_CMMN_00179:Cannot process.
- Cause
The specified users are still active. - Countermeasure
You cannot specify users who are active in Garoon. Delete users, and then try again.
GRN_CMMN_00180:Cannot perform the requested action.
- Cause
The specified user is inactive. - Countermeasure
Contact your system administrator.
GRN_CMMN_00181:Failed to import the CSV file.
- Cause
The specified language codes in "Language of Names" column are invalid. - Countermeasure
Use one of the following language codes in "Language of Names" column:- ***
GRN_CMMN_00182:Failed to add the user information.
- Cause
The name on "English spelling" field is invalid. - Countermeasure
Use only single-byte alphanumeric characters on "English spelling" field.
GRN_CMMN_00201:Cannot save the file.
- Cause
The file size of the file the user is attempting to save exceeds the following limit: ***.
The file cannot be saved because the file size limit for saving files is set at the following limit: ***. - Countermeasure
Reduce the size of the file you are attempting to save to a value below the limit, or Contact your system administrator or your Application administrator.
GRN_CMMN_00202:Cannot perform actions on this file.
- Cause
The specified file is locked because it is in use by another user. - Countermeasure
Confirm the current state of the file.
GRN_CMMN_00203:Failed to add the file.
- Cause
A file has not been specified. - Countermeasure
Confirm the target file, and add again.
GRN_CMMN_00204:Cannot add MIME type.
- Cause
The specified extension has already been set for another MIME type. - Countermeasure
Change the MIME type that has already been set.
GRN_CMMN_00205:Failed to add MIME type.
- Cause
Extension, which is a required item, has not been set. - Countermeasure
Set the extension.
GRN_CMMN_00206:Cannot add MIME type.
- Cause
MIME type, which is a required item, has not been set. - Countermeasure
Set the MIME type.
GRN_CMMN_00207:Cannot find the specified MIME type.
- Cause
The MIME type may already have been deleted. - Countermeasure
Confirm whether the target MIME type exists.
GRN_CMMN_00301:Cannot use notification service.
- Cause
The notification service has been inactivated, or the currently logged-in user is not permitted to use it. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_CMMN_00302:Cannot save notification data.
- Cause
The currently logged-in user is not permitted to save notification data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_CMMN_00303:Cannot save the confirmed notification data.
- Cause
The currently logged-in user is not permitted to save confirmed notification data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_CMMN_00304:Cannot delete the specified notification data.
- Cause
The currently logged-in user is not permitted to delete this notification data. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_CMMN_00305:Cannot delete confirmed notification data.
- Cause
The currently logged-in user is not permitted to delete data from the database. - Countermeasure
Contact your system administrator.
If the problem is not resolved, copy the error message shown clearly and please contact our official partners or your vendor.
GRN_CMMN_00306:Failed to obtain profile data.
- Cause
The currently logged-in user is not permitted to import data from the database. - Countermeasure
Contact your system administrator.
If the problem is not resolved, copy the error message shown clearly and please contact our official partners or your vendor.
GRN_CMMN_00307:Failed to update profile data.
- Cause
Data could not be written on the database. - Countermeasure
Contact your system administrator.
If the problem is not resolved, copy the error message shown clearly and please contact our official partners or your vendor.
GRN_CMMN_00308:Cannot set save period.
- Cause
The save period that you are attempting set exceeds the period allowed by the system. - Countermeasure
Set a period within the range allowed by the system.
GRN_CMMN_00350:Failed to change external notification code.
- Cause
The external notification code is invalid. - Countermeasure
You must specify at least one or more characters for the external notification code.
GRN_CMMN_00352:Cannot change external notification code.
- Cause
You are specifying an existing external notification code. - Countermeasure
A duplicate external notification code cannot be set.
Specify a unique external notification code.
GRN_CMMN_00400:Login authentication ID is invalid.
- Cause
The login authentication URL is incorrect, or the login authentication no longer exists. - Countermeasure
Confirm the target login authentication URL.
GRN_CMMN_00401:Required items have not been entered.
- Cause
You are attempting to add or change without entering the required items. - Countermeasure
Confirm the details entered for the required items.
GRN_CMMN_00402:Cannot find the specified login authentication.
- Cause
The login authentication was specified incorrectly, or the login authentication no longer exists. - Countermeasure
Confirm the target login authentication.
GRN_CMMN_00403:Cannot find the specified login authentication list.
- Cause
No login authentication has been created, or all the login authentications have been deleted. - Countermeasure
Confirm the target login authentication list.
GRN_CMMN_00404:Failed to log in.
- Cause
Logging in with a blank password is prohibited. - Countermeasure
Contact your system administrator.
GRN_CMMN_00405:Session authentication ID is invalid.
- Cause
The session authentication URL is incorrect, or the session authentication no longer exists. - Countermeasure
Confirm the target session authentication URL.
GRN_CMMN_00406:Required items have not been entered.
- Cause
You are attempting to add or change a session authentication without entering the required items. - Countermeasure
Confirm the details entered for the required items.
GRN_CMMN_00407:Cannot find the specified session authentication.
- Cause
The session authentication was specified incorrectly, or the session authentication no longer exists. - Countermeasure
Confirm the target session authentication.
GRN_CMMN_00408:Cannot find the specified session authentication list.
- Cause
No session authentication has been created, or all the session authentications have been deleted. - Countermeasure
Confirm the target session authentication list.
GRN_CMMN_00410:Authentication database ID is invalid.
- Cause
The authentication database URL is incorrect, or the authentication database no longer exists. - Countermeasure
Confirm the target session authentication database URL.
GRN_CMMN_00411:Required items have not been entered.
- Cause
You are attempting to add or change an authentication database without entering the required items. - Countermeasure
Confirm the details entered for the required items.
GRN_CMMN_00412:Cannot find the specified authentication database.
- Cause
The authentication database was specified incorrectly, or the authentication database no longer exists. - Countermeasure
Confirm the target authentication database.
GRN_CMMN_00413:Cannot find the specified authentication database list.
- Cause
No authentication database has been created, or all the authentication databases have been deleted. - Countermeasure
Confirm the target authentication database list.
GRN_CMMN_00420:Failed to import login authentication plug-in.
- Cause
The login authentication was specified incorrectly, or the login authentication plug-in has not been installed correctly. - Countermeasure
Confirm the target login authentication.
GRN_CMMN_00421:Failed to set up login authentication plug-in.
- Cause
Required settings have not been entered in login authentication, or the login authentication plug-in has not been installed correctly. - Countermeasure
Confirm the login authentication settings.
GRN_CMMN_00425:Failed to import session authentication plug-in.
- Cause
The session authentication was specified incorrectly, or the session authentication plug-in has not been installed correctly. - Countermeasure
Confirm the target session authentication.
GRN_CMMN_00426:Failed to set up session authentication plug-in.
- Cause
Required settings have not been entered in session authentication, or the session authentication plug-in has not been installed correctly. - Countermeasure
Confirm the session authentication settings.
GRN_CMMN_00430:Failed to import authentication database plug-in.
- Cause
The authentication database was specified incorrectly, or the authentication database authentication plug-in has not been installed correctly. - Countermeasure
Confirm the target authentication database.
GRN_CMMN_00431:Failed to set up authentication database plug-in.
- Cause
Required settings have not been entered in authentication database, or the authentication database plug-in has not been installed correctly. - Countermeasure
Confirm the authentication database settings.
GRN_CMMN_00432:Cookie name is invalid.
- Cause
Cannot use the specified cookie name. - Countermeasure
Use a unique cookie name.
GRN_CMMN_00433:Failed to set up Open Integrated Authentication ver.2.
- Cause
If Cybozu Authentication has been used on an earlier version of Garoon, the authentication password has to be reset. - Countermeasure
Reset the authentication password.
GRN_CMMN_00434:Failed to set up Open Integrated Authentication ver.2.
- Cause
The session authentication already exists. - Countermeasure
Multiple session authentications are allowed in Open Integrated Authentication ver.2.
Delete the existing session authentication before adding another.
GRN_CMMN_00450:Single sign-in ID is invalid.
- Cause
The single sign-in was specified incorrectly, or the single sign-in no longer exists. - Countermeasure
Confirm the target single sign-in.
GRN_CMMN_00451:Required items have not been entered.
- Cause
You are attempting to add or change the single sign-in without entering the required items. - Countermeasure
Confirm the details entered for the required items.
GRN_CMMN_00452:Cannot find the specified single sign-in.
- Cause
The single sign-on was specified incorrectly, or the single sign-in no longer exists. - Countermeasure
Confirm the target single sign-in.
GRN_CMMN_00453:Cannot find the specified single sign-in list.
- Cause
No single sign-in has been created, or all of the single sign-ins no longer exist. - Countermeasure
Confirm the target single sign-in list.
GRN_CMMN_00470:Failed to import single sign-in plug-in.
- Cause
The single sign-in was specified incorrectly, or the single sign-in plug-in has not been installed correctly. - Countermeasure
Confirm the target single sign-in plug-in.
GRN_CMMN_00471:Failed to set up the single sign-in plug-in.
- Cause
Required settings have not been entered in single sign-in, or the single sign-in plug-in has not been installed correctly. - Countermeasure
Confirm the single sign-in settings.
GRN_CMMN_00500:Failed to display "Notice from Cybozu".
- Cause
The article "Notice from Cybozu" was specified incorrectly. - Countermeasure
Confirm the article that was specified for "Notice from Cybozu".
GRN_CMMN_02001:Cannot open the system administrator software library directory.
- Cause
Could not open the following directory: ***. - Countermeasure
Confirm that you have selected the directory you want and that you have user rights for the directory.
GRN_CMMN_02002:Cannot select applications. The specified application ID is invalid.
- Cause
The application was specified incorrectly, or the application no longer exists. - Countermeasure
Confirm the target application.
GRN_CMMN_02003:Cannot select organization. The specified organization ID is invalid.
- Cause
The organization was specified incorrectly, or the organization no longer exists. - Countermeasure
Confirm the target organization.
GRN_CMMN_02004:Cannot select role. The specified role ID is invalid.
- Cause
The role was specified incorrectly, or the role no longer exists. - Countermeasure
Confirm the details of the settings target you are specifying.
GRN_CMMN_02005:Cannot select user. The specified user ID is invalid.
- Cause
The user was specified incorrectly, or the user no longer exists. - Countermeasure
Confirm the target user.
GRN_CMMN_02006:Cannot select user.
- Cause
The user was specified incorrectly. - Countermeasure
Confirm the target user.
GRN_CMMN_02007:Cannot detect form data.
- Cause
The operation cannot be carried out because the entered data is incorrect or for some other reason. - Countermeasure
Return to the previous screen, and redo the operation from the beginning.
GRN_CMMN_02008:Cannot find the specified administrative user.
- Cause
The basic system administrator user may have been deleted already. - Countermeasure
Confirm the target administrative user, and set again.
GRN_CMMN_02009:Cannot find the specified administrator organization.
- Cause
The basic system administrator organization may have been deleted already. - Countermeasure
Confirm the target administrative organization, and set again.
GRN_CMMN_02010:Cannot find the specified administrator role.
- Cause
The basic system administrator role may have been deleted already. - Countermeasure
Confirm the target administrative role, and set again.
GRN_CMMN_02011:Cannot find the specified administrative user.
- Cause
The Application administrator user may have been deleted already. - Countermeasure
Confirm the target administrative user, and set again.
GRN_CMMN_02012:Cannot find the specified administrator organization.
- Cause
The Application administrator organization may have been deleted already. - Countermeasure
Confirm the target administrative organization, and set again.
GRN_CMMN_02013:Cannot find the specified administrator role.
- Cause
The Application administrator role may have been deleted already. - Countermeasure
Confirm the target administrative role, and set again.
GRN_CMMN_02014:Cannot find the specified user.
- Cause
The user may have been deleted already. - Countermeasure
Confirm the target user, and set again.
GRN_CMMN_02015:Cannot find the specified organization.
- Cause
The organization may have been deleted already. - Countermeasure
Confirm the target organization, and set again.
GRN_CMMN_02016:Cannot find the specified role.
- Cause
The role may have been deleted already. - Countermeasure
Confirm the target role, and set again.
GRN_CMMN_02017:Cannot set time range.
- Cause
The selected time range items exceed 10. - Countermeasure
Select up to 10 items for the time range.
GRN_CMMN_02101:Cannot open personal settings software library directory.
- Cause
Could not open the following directory: ***. - Countermeasure
Confirm that you have selected the directory you want and that you have user rights for the directory.
GRN_CMMN_02102:Cannot select My group. The specified My group ID is invalid.
- Cause
The My group was specified incorrectly, or the My group no longer exists. - Countermeasure
Confirm My groups.
GRN_CMMN_02103:Cannot find the specified group.
- Cause
The group was specified incorrectly, or the specified group no longer exists. - Countermeasure
Confirm My groups.
GRN_CMMN_02104:Cannot add or edit My group.
- Cause
You are attempting to add or edit a group without entering the group name, which is a required field. - Countermeasure
Confirm the details entered for the group name.
GRN_CMMN_02105:Cannot change the specified user information.
- Cause
The specified user ID is invalid. - Countermeasure
Confirm the user ID of the target user.
GRN_CMMN_02106:Cannot add or edit My group.
- Cause
The currently logged-in user does not have the right to view the user or the facility to be included in the My group. - Countermeasure
Contact your system administrator or your Application administrator.
GRN_CMMN_02201:Help operation failed.
- Cause
The help URL was specified incorrectly, or it has not been specified in the URL. - Countermeasure
Close the help once, and display the help again from the link on the screen.
GRN_CMMN_02202:Help operation failed.
- Cause
The Help tab was specified incorrectly, or the tab has not been specified. - Countermeasure
Close the help once, and display the help again from the link on the screen.
GRN_CMMN_02203:Help operation failed.
- Cause
The Help category was specified incorrectly, or the category has not been specified. - Countermeasure
Close the help once, and display the help again from the link on the screen.
GRN_CMMN_02301:Calendar operation failed.
- Cause
An existing calendar name has been specified. - Countermeasure
A duplicate calendar name cannot be set.
Specify a unique calendar name.
GRN_CMMN_02302:Cannot find the specified calendar.
- Cause
The calendar was specified incorrectly, or the calendar no longer exists. - Countermeasure
Confirm the target calendar.
GRN_CMMN_02303:Failed to add the event.
- Cause
An event already exists for the specified date. - Countermeasure
Edit details, or add an event after deleting the duplicate event.
GRN_CMMN_02304:Cannot find the event.
- Cause
The event was specified incorrectly, or the specified holiday no longer exists. - Countermeasure
Confirm the target event.
GRN_CMMN_02305:Failed to add the event.
- Cause
No event details have been specified. - Countermeasure
Set event details.
GRN_CMMN_02306:Failed to import the calendar information CSV file.
- Cause
The CSV file format is invalid. - Countermeasure
Modify the data of the appropriate row number.
GRN_CMMN_02307:Calendar operation failed.
- Cause
The calendar name was specified incorrectly, or the calendar name has not been specified. - Countermeasure
Confirm the details entered for the calendar name.
GRN_CMMN_02308:Cannot add the event.
- Cause
The value of event type is incorrect. - Countermeasure
Confirm the target event type.
GRN_CMMN_02309:Failed to set up events.
- Cause
The event details exceed the following maximum number of characters: ***. - Countermeasure
Reduce the number of characters in the event details, and set again.
GRN_CMMN_02310:Cannot set the specified calendar code.
- Cause
You are specifying an existing calendar code. - Countermeasure
A duplicate calendar code cannot be set.
Specify a unique calendar code.
GRN_CMMN_02311:Failed to update the calendar.
- Cause
Cannot retrieve the holidays. - Countermeasure
Contact our official partners or your vendor.
GRN_CMMN_02312:Failed to update the calendar.
- Cause
Invalid holiday data. - Countermeasure
Contact our official partners or your vendor.
GRN_CMMN_02401:Failed to set up proxy server.
- Cause
The proxy server name is invalid. - Countermeasure
Confirm the proxy server name, and set again.
GRN_CMMN_02402:Failed to set up proxy server.
- Cause
The proxy server port number is invalid. - Countermeasure
Confirm the proxy server's port number, and set again.
GRN_CMMN_02403:Failed to set up proxy server.
- Cause
The address exception format is invalid. - Countermeasure
Confirm the address exception format, and set again.
When entering more than one IP address, separate with a "; (semi-colon)".
GRN_CMMN_02404:Failed to set up system mail account.
- Cause
The outgoing mail server name (SMTP) is invalid. - Countermeasure
Confirm the outgoing mail server name (SMTP), and set again.
GRN_CMMN_02405:Failed to set up system mail account.
- Cause
The outgoing mail server port number is invalid. - Countermeasure
Confirm the outgoing mail server's port number, and try to set again.
GRN_CMMN_02406:Failed to set up system mail account.
- Cause
The name of the account for sending is invalid. - Countermeasure
Confirm the name of the account for sending, and set again.
GRN_CMMN_02407:Failed to set up system mail account.
- Cause
The incoming mail server port name is invalid. - Countermeasure
Confirm the incoming mail server name, and set again.
GRN_CMMN_02408:Failed to set up system mail account.
- Cause
The incoming mail server port number is invalid. - Countermeasure
Confirm the incoming mail server's port number, and set again.
GRN_CMMN_02409:Failed to set up system mail account.
- Cause
The name of the account for receiving (POP3 account) is invalid. - Countermeasure
Confirm the name of the account for receiving (POP3 Account), and set again.
GRN_CMMN_02410:Failed to connect to the outgoing mail server.
- Cause
Response from mail server: *** - Countermeasure
Confirm whether or not the outgoing mail server name (SMTP) and the outgoing mail server port number are correct in the system mail account settings.
GRN_CMMN_02411:Failed to connect to the incoming mail server.
- Cause
Response from mail server: *** - Countermeasure
Confirm whether or not the incoming mail server name (SMTP) and the incoming mail server port number are correct in the system mail account settings.
GRN_CMMN_02412:Failed to connect to the proxy server.
- Cause
The settings for the proxy server may be incorrect. - Countermeasure
Confirm whether or not the server name and port number are correct in the proxy server settings.
GRN_CMMN_02413:Failed to set up the system e-mail account.
- Cause
The e-mail server is not valid. - Countermeasure
Confirm the e-mail server and try again.
GRN_CMMN_02414:Cannot find the selected OAuth client.
- Cause
The selected OAuth client is incorrect or no longer exists. - Countermeasure
Select the OAuth client again.
GRN_CMMN_02500:Cannot open the license management software library directory.
- Cause
Could not open the following directory: ***. - Countermeasure
Confirm that you have selected the directory you want and that you have user rights for the directory.
GRN_CMMN_02501:Failed to validate license key.
- Cause
The license key you entered is incorrect. - Countermeasure
The license key is a 45-character string divided into 5-characters each. Confirm that there are no mistakes.
GRN_CMMN_02502:Failed to validate license key.
- Cause
The license key you entered is incorrect. - Countermeasure
Check the license key on the license key certificate again.
GRN_CMMN_02503:Failed to validate license key.
- Cause
The customer number for the license key and the customer number you have entered do not match. - Countermeasure
Check the customer number noted on the license key certificate again.
GRN_CMMN_02504:Failed to add license key.
- Cause
A license key with the same Issued ID has been registered already. - Countermeasure
This license key does not have to be registered.
If you need an additional license key, please purchase a new license key.
GRN_CMMN_02505:Failed to add license key.
- Cause
Only a new user license or trial period extension license can be registered during the trial period. - Countermeasure
Confirm the license key is a new user license or a trial period extension license, and register.
GRN_CMMN_02506:Cannot find the specified license.
- Cause
The license key was specified incorrectly. - Countermeasure
Confirm the target license.
GRN_CMMN_02507:Failed to validate license key.
- Cause
The trial period extension license cannot be registered because a standard license key has been registered already. - Countermeasure
This license key does not have to be registered.
GRN_CMMN_02508:Cannot add user.
- Cause
The number of users exceeds the number of users allowed by the license. - Countermeasure
Delete or make the user inactive, and process again.
GRN_CMMN_02509:Cannot activate user.
- Cause
The number of users exceeds the number of users allowed by the license. - Countermeasure
Delete or make the user inactive, and process again.
GRN_CMMN_02510:Failed to validate license key.
- Cause
Cannot register this license. - Countermeasure
Confirm that basic license for new user licenses and other licenses has been registered first.
GRN_CMMN_02511:Cannot display this screen.
- Cause
The service license has expired. - Countermeasure
Contact your system administrator.
GRN_CMMN_02601:The specified menu does not exist.
- Cause
The menu was specified incorrectly, or the menu no longer exists already. - Countermeasure
Confirm the target menu.
GRN_CMMN_02602:The specified icon does not exist.
- Cause
The icon was specified incorrectly, or the icon no longer exists already. - Countermeasure
Confirm the target icon.
GRN_CMMN_02702:Cannot find the specified file.
- Cause
The session is invalid and the temporary file no longer exists. - Countermeasure
Try again from the beginning.
GRN_CMMN_02705:Failed to import the CSV file.
- Cause
The file contains invalid data. - Countermeasure
Check the contents of the file.
GRN_CMMN_02706:Failed to import the CSV file.
- Cause
The number of fields in the file is wrong. - Countermeasure
Check the contents of the file.
GRN_CMMN_02707:Failed to import the CSV file.
- Cause
The file contains a user, organization, or role that does not exist in Garoon. - Countermeasure
Confirm the specified user, organization, or role.
GRN_CMMN_02708:Failed to import the CSV file.
- Cause
An invalid user, organization, or role was specified. - Countermeasure
Confirm the specified user, organization, or role.
GRN_CMMN_02709:Cannot change the setting.
- Cause
The user, organization, or role specified as the target is incorrect, or no longer exists. - Countermeasure
Confirm the target.
GRN_CMMN_02801:No tentative structure found.
- Cause
Failed to create or accidentally deleted. - Countermeasure
Create a tentative structure.
GRN_CMMN_02802:Tentative structure already exists.
- Cause
Only one structure can exist at a time. - Countermeasure
Confirm the current structure.
GRN_CMMN_02803:Cannot set the specified date.
- Cause
The date must be within 1 month from the current date. - Countermeasure
Please enter correct date.
GRN_CMMN_02804:Cannot set the specified date and time.
- Cause
Invalid time format. - Countermeasure
Enter the time in 30-minute increments.
GRN_CMMN_02805:Cannot execute the action.
- Cause
The tentative structure exists. - Countermeasure
Execute again after apply the tentative structure to the current environment or delete the structure.
GRN_CMMN_02901:You cannot specify roles.
- Cause
Roles are not allowed to be selected. - Countermeasure
Remove the roles from your choices.
GRN_CMMN_02902:Cannot specify the Administrators role.
- Cause
The Administrators role is not allowed to be assigned. - Countermeasure
Contact your system administrator.
GRN_CMMN_03000:Cannot find the specified customization group.
- Cause
The group was specified incorrectly, or the group no longer exists. - Countermeasure
Confirm the target group.
GRN_CMMN_03001:Cannot find the specified proxy configuration.
- Cause
The proxy configuration was specified incorrectly, or the configuration no longer exists. - Countermeasure
Confirm the target proxy configuration.
GRN_CMMN_03002:Cannot save the proxy configuration.
- Cause
You are specifying an existing proxy code. - Countermeasure
A duplicate proxy code cannot be set.
Specify a unique proxy code.
GRN_CMMN_03003:Cannot use proxy API.
- Cause
Proxy API is temporarily disabled. - Countermeasure
Please contact us.
GRN_CMMN_03004:Cannot save the proxy configuration.
- Cause
The URL is invalid. - Countermeasure
Enter the valid URL.
GRN_CMMN_03005:The request cannot be sent.
- Cause
The specified proxy configuration has been inactive, or the configuration no longer exists. - Countermeasure
Confirm the target proxy configuration.
GRN_CMMN_03006:The request cannot be sent.
- Cause
The value in the parameter does not match in that in the "Proxy configuration details" page. - Countermeasure
Confirm the target proxy configuration.
GRN_CMMN_03007:Cannot download the file.
- Cause
You are not included in the target to which the customization is applied. - Countermeasure
Contact your system administrator.
GRN_CMMN_03008:An error occurred while connecting to the proxy API.
- Cause
Failed to access the specified URL. - Countermeasure
Confirm the specified URL parameter and the communication condition.
GRN_CMMN_03009:An error occurred while executing the JavaScript for the customization.
- Cause
"***" is invalid. - Countermeasure
Contact your system administrator.
GRN_CMMN_03010:Failed to connect to kintone.
- Cause
An error occurred in kintone. Error code: ***. Error Message: *** - Countermeasure
Confirm the connection to kintone.
GRN_CMMN_03011:Failed to connect to kintone.
- Cause
kintone is not available. - Countermeasure
Confirm kintone is ready to use.
GRN_CMMN_03012:Failed to import the XML file.
- Cause
*** must begin with "https://". - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03013:Failed to import the XML file.
- Cause
*** must be specified as an URL which is less than or equal to *** characters including "https://". - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03014:Failed to import the XML file.
- Cause
A maximum of *** files and links can be registered. - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03015:Failed to import the XML file.
- Cause
Only the following value(s) can be specified for ***. [***] - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03016:Failed to import the XML file.
- Cause
*** is not specified. - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03017:Failed to import the XML file.
- Cause
The file format and extension of *** do not match. - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03018:Failed to import the XML file.
- Cause
*** is not specified. - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03019:Failed to import the XML file.
- Cause
The file size of *** exceeds the following limit: ***. - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03020:Failed to import the XML file.
- Cause
Contents of JavaScript file or CSS file are not described in ***. - Countermeasure
Confirm the data description in the XML file and try again.
GRN_CMMN_03021:An error occurred while executing the JavaScript for the customization.
- Cause
An operational issue exists in your entry. - Countermeasure
***
GRN_CMMN_04000:Failed to import the XML file.
- Cause
*** is required for *** element. - Countermeasure
Confirm the data written in the XML file, and import the file again.