I cannot log in as a Users & System Administrator

Article Number:040354

If you cannot log in as a Users & System Administrator, log in as a "temporary administrator" instead and reset the password for Users & System Administrator.

You can create a temporary administrator in cybozu.com Store. Once you reset the password successfully, delete the temporary administrator you created.

  1. Log in to cybozu.com Store, select Domains, and click the "Users & System Administrator" tab.
    If you cannot log in to cybozu.com Store, refer to this page.

  2. Enter a password and click Add. Screenshot: The password input field on the "cybozu.com Store" screen is highlighted in red

  3. Check the e-mail delivered to cybozu.com Store administrator.

    • Subject: [cybozu.com_Store]_Security Settings Configured
    • Body text: The login name of temporary administrator is displayed.
  4. Access Users & System Administration (https://subdomain name.cybozu.com/admin/) and log in as a temporary administrator.
    Use the login name you have checked in Step 3 and the password you set in Step 2.

  5. In Departments & Users, click the Edit icon at the right of the user who is assigned as the Users & System Administrator. Screenshot: The "Edit" icon is outlined in red

  6. Click Change Password. Screenshot: "Change Password" is highlighted in red

  7. Enter a new password and then click Save and Send via E-mail or Change Password.

    • Generate automatically: Use the automatically generated string as a new password.
    • Enter manually: Use the password entered by the administrator as a new password. You can enter a new password. Screenshot: "Generate automatically" and "Enter manually" are outlined in red on the "Change Password" dialog
  8. Log out from Users & System as a temporary administrator, and log in again as a Users & System Administrator.

  9. In Departments & Users, click the Edit icon at the left of "Temporary Administrator Account:*****". Screenshot: "Temporary Administrator Account" is outlined in red

  10. Click Delete User Account.