I cannot log in as a Users & System Administrator
If you cannot log in as a Users & System Administrator, log in as a "temporary administrator" instead and reset the password for Users & System Administrator.
You can create a temporary administrator in cybozu.com Store. Once you reset the password successfully, delete the temporary administrator you created.
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Log in to cybozu.com Store, select Domains, and click the "Users & System Administrator" tab.
If you cannot log in to cybozu.com Store, refer to this page. -
Enter a password and click Add.
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Check the e-mail delivered to cybozu.com Store administrator.
- Subject: [cybozu.com_Store]_Security Settings Configured
- Body text: The login name of temporary administrator is displayed.
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Access Users & System Administration (https://subdomain name.cybozu.com/admin/) and log in as a temporary administrator.
Use the login name you have checked in Step 3 and the password you set in Step 2. -
In Departments & Users, click the Edit icon at the right of the user who is assigned as the Users & System Administrator.
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Click Change Password.
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Enter a new password and then click Save and Send via E-mail or Change Password.
- Generate automatically: Use the automatically generated string as a new password.
- Enter manually: Use the password entered by the administrator as a new password. You can enter a new password.
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Log out from Users & System as a temporary administrator, and log in again as a Users & System Administrator.
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In Departments & Users, click the Edit icon at the left of "Temporary Administrator Account:*****".
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Click Delete User Account.