Is it possible to change the license plan for kintone?

Article Number:040403

Whether you can change your license plan for kintone or not depends on your license type.

  • If you purchased your license directly from Cybozu, Inc., you can change your license plan.
  • If you purchased your license from a partner (distributor), ask your partner (distributor) whether you can or cannot change it and how to go ahead with the procedure.

The following section describes how you can change your license plan when you purchased your license directly from Cybozu, Inc..

If You Purchased Your License Directly fromCybozu, Inc.

If you purchased the license directly from Cybozu, Inc., change your license plan by ordering a different plan via cybozu.com Store or Users & System Administration.
The timing when you can change your license plan will be determined by your current license type (annual contract or monthly contract).

Read the following notes before you proceed to change your license plan.

Points to Check before You Change Your License Plan

  • If you are under monthly contract
    You cannot downgrade your license plan from Standard to Lite during the first month of your Standard license plan or the month on which you change your license plan from Lite to Standard.
    After you ordered a new plan, your license plan will be switched to the new plan at the following timing.

    • If you upgrade your license plan from Lite to Standard:
      You can start using the Standard license plan right after you order the upgrade.
    • If you downgrade your license plan from Standard to Lite:
      Your license will be switched to Lite plan on the first day of the month following the month on which you order the downgrade.

    You will be charged for the new plan from the month following the month on which you order the downgrade.

  • If you are under annual contract
    During the current license period, only the change from Lite plan to Standard plan is allowed.
    The downgrade from Standard to Lite is only allowed when you renew your annual contract.
    For more information on how much will be charged for the remaining period when you upgrade your license plan from Lite to Standard during your current license period, refer to How are changes to my kintone license plan charged?.

  • If you are using licenses for guests
    The license plan for kintone users will be applied to guests as well.
    If you change the license plan for kintone users, you need to change the plan for guests as well. If you want to change the license plan for guests you have, you can change it from cybozu.com Store. For more details on how to change the license plan in cybozu.com Store, refer to Changing the Plan From cybozu.com Store.
    After that, the price of the updated plan will be applied for both kintone users and guests.

Changing the License Plan

If you purchased your license directly from Cybozu, Inc., there are two ways to change your license plan.

If you have guest account licenses, change their license plan from cybozu.com Store to match the license plan for kintone.

Changing the License Plan From Users & System Administration

This action needs to be performed by Users & System Administrators.

  1. Click the Settings icon (the gear-shaped icon at the top of kintone), then click Users & System Administration.
    Screenshot: Clicking the "Settings" icon and "Users & System Administration"

  2. On the "Service Usage" screen, click Purchase on the right end of kintone.

  3. Select the license plan you want to change to. Screenshot: The screen for selecting a license plan

  4. Enter customer details and payment method, and then click Verify Order Details.

  5. Check the order details you entered, and then click Agree to the Terms to place the order.