How are changes to my kintone license plan charged?

Article Number:040398

If you change your kintone license plan, the price to be charged varies depending on your current license type, such as Monthly Service or Annual Service.
This page describes how much you will be charged when you have purchased kintone licenses directly from Cybozu.
If you purchased your license from your partner (distributor), contact your distributor to ask for the information about the billing details and whether you can change the current license type or not.

For Monthly Service

If you order the license plan change, the price for the new license plan will be charged on the first day of the next month.

  • Example of license upgrade
    If you order the license upgrade from the Lite license plan to the Standard license plan on October 10, the price of the Standard license plan will be charged from November.
    You can start using the service in the Standard license plan right after you have ordered your license upgrade.

  • Example of license downgrade
    If you order the license downgrade from the Standard license plan to the Lite license plan on October 10, the subscription fee for the Lite license plan will be charged from November.
    You will be able to use the service in the Lite license plan from the first day of the next month, which is the same timing as when the price of the new license plan is applied.

For Annual Service

During the license period, you can only upgrade your license plan.
If you upgrade your license plan, you need to purchase the upgraded plan for the number of licensed users and for the number of months remaining until the end of the current license period.

Price calculation formula:
Number of remaining months x Price of upgraded license plan x Number of licensed users

For more details on how pricing is calculated, refer to the following page.
Licensing Information (Cloud Edition) (Only available in Japanese)