Created User Is Not Displayed in the User Selection Field

Possible causes are as follows.

  • That user has been deleted or inactivated.
  • kintone is not specified as an available service for that user.
  • "Preset users" is selected in the "User selection" field.
  • The app is in a guest space, and the user is not a member of that space.

Refer to the following topics on how to solve these problems.

The User Has Been Deleted or Inactivated

Check the user's status in the "Users & System Administration" screen, and activate kintone for that user.
This action can be performed only by Users & System Administrators.

  1. Open the "Users & System Administration" screen as a user with administrative privilege, and click Departments & Users. Image

  2. Check the user's status and activate kintone for that user.
    Image

    • If the user cannot be found:
      Check that "All Users" is selected in the "Departments" section.
      If you cannot find the user, that user is considered to have been deleted. Add the user as needed.
      Adding Users

    • If the user is inactivated:
      Click the edit button Edit button for that user.
      Click Inactive to the right of "Status" to change the status to "Active", and then click Save. Image

kintone Is Not Activated for the User

Check the user's status in the "Users & System Administration" screen, and activate kintone for that user.
This action can be performed only by Users & System Administrators.

  1. Open the "Users & System Administration" screen as a user with administrative privilege, and click Departments & Users. Image

  2. Check that the kintone icon is not displayed in the Available Services column for that user. Image

  3. Click the edit button Edit button for that user.

  4. Select "kintone" in the "Available Services" section, and then click Save. Image

"Preset Users" Is Selected in the "User Selection" Field

Change the setting for "Preset users" in the "user selection" field.

  1. Open the app settings page.
    Opening App Settings Page

  2. Click Settings under the setting button Setting button on the upper right of the "user selection" field.
    Image

  3. Deselect "Preset users", or add the user as an option.

    • If this option is not specified, all users will be displayed in the User selection.
    • When specifying an option, you can search for a user, or select an user using the user selection button User selection button. Image
  4. Click "Save".

  5. Click "Save Form" on the upper left side of the screen.

  6. Click "Update App" on the upper right side of the screen.

The App Is in a Guest Space, and the User Is Not a Member of That Space

As a space administrator, add the user as a member.

  1. Access the space.
  2. Click the option button Option button on the upper right of the screen, and then click Manage Members.
  3. Add the user in the "Members" tab.
  4. Click "Save".