If "Client Certificate" Does Not Appear
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Provides solutions when client certificate information does not appear on the Profile screen.
If "Mobile Access" Does Not Appear
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If "Mobile Access" screen does not appear, ask your administrator to issue a client certificate.
Administrators should refer to the following page when requested:
Issue client certificate
If "Client Certificate" Does Not Appear
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If a client certificate is not displayed, one of the following causes could be the reason:
Cause 1: Download of Client Certificates Is Not Allowed
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When administrators prevent users from downloading their client certificate, a client certificate and its password are not displayed in Profile.
- When accessing via a Web browser
Receive a client certificate and the password from your administrator, and register the client certificate.
STEP 3: Adding Client Certificates - When accessing from smartphone apps
You cannot use Client Certificate Authentication unless your administrator permits you to download the client certificate. Ask your administrator to change the configuration.
Cause 2: Client Certificate Has Expired
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A message indicating the client certificate has expired is displayed in Profile.
Ask your administrator to re-issue the client certificate.
Administrators should refer to the following page when requested:
Issue client certificate
