Renewing Client Certificates on Devices

Article Number:02059

You cannot extend the expiration dates of existing client certificates.
When you want to continue using Client Certificate Authentication, reissue a client certificate and install it on the devices again.

When the Client Certificate Is within Its Validity Period

This section describes how to issue a new client certificate while keeping the existing client certificate active.

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click Create & Download. Screenshot: "Create & Download" is highlighted

  4. Select the department to which a target user belongs.
    When the target user does not belong to any department, select "Users Not Yet Assigned" or "All Users". Screenshot: The department containing the target user is selected

  5. Select "Valid". Screenshot: "Valid" is selected

  6. Select the checkbox for the user you want.
    You can select multiple users. Screenshot: The checkbox of the target user is selected

  7. Set the expiration date of the client certificate. Screenshot: The expiration date field is highlighted

  8. Clear the "Remove existing certificates before re-issuing them" checkbox. Screenshot: "Remove existing certificates before re-issuing them" checkbox is cleared

  9. Click Create.

  10. Install the client certificate on the user's device.
    Installing Client Certificates on Devices

When the Client Certificate Has Expired

When a client certificate has expired, users can no longer access cybozu.com.

  1. Click the gear-shaped menu button in the header.

  2. Click Users & System Administration.

  3. Click Create & Download. Screenshot: "Create & Download" is highlighted

  4. Select the department to which a target user belongs.
    When the target user does not belong to any department, select "Users Not Yet Assigned" or "All Users". Screenshot: The department containing the target user is selected

  5. Select "Expired". Screenshot: "Expired" is selected

  6. Select the checkbox for the user you want.
    You can select multiple users. Screenshot: The checkbox of the target user is selected

  7. Set the expiration date of the client certificate. Screenshot: The expiration date field is highlighted

  8. Click Create.

  9. Install the client certificate on the user's device.
    Installing Client Certificates on Devices