Cannot Log in to cybozu.com Store Because the Administrator Has Already Left the Company

If the cybozu.com Store administrator has left the company or moved to another department and no other administrators with login privileges exist, you have different solutions depending on whether you can receive an e-mail using the registered administrator's address.

Can Receive E-mails with Previous Administrator's E-mail Address

Reset your password by sending an e-mail to the address of a user registered as an administrator.

  1. Open the login window of cybozu.com Store.

  2. Click Forgot your e-mail address or password?

  3. Enter an e-mail address of a user who is registered as an administrator, then click Reset Password.
    An e-mail titled "[cybozu.com Store] Please set the password" is sent to the address you entered.

  4. Click the URL shown in the e-mail to reset the password.

  5. Reset password.

  6. Log in to cybozu.com Store using the e-mail address and the password of administrator.

Once you successfully logged in to cybozu.com Store, configure additional administrators so that the future login can also be performed by other administrators.
Adding, Changing, or Deleting cybozu.com Store Administrators

Cannot Receive E-mails with Previous Administrator's E-mail Address

If you cannot receive e-mails with registered administrator's address, you need to request the change of administrator in writing.

Currently, it takes around two weeks to a month (normally one week) for a new administrator's account for cybozu.com Store to be created since necessary documents arrive at Cybozu.

  1. Use contact form to obtain an account change request form.
    We will send you an account change request form.

  2. Once you receive the form, send the following required documents to Cybozu by mail.

    • Required documents
      • Account change request form (corporate seal stamp required)
      • Seal registration certificate (issued within six months)
    • Send to:
      Postal code: 790-0002
      QUALITA MATSUYAMA 3F, 3-7-12 Niban-cho, Matsuyama-shi, Ehime-ken
      General Affairs, Cybozu, Inc.
  3. Log in to cybozu.com Store using a new account.

Once you successfully logged in to cybozu.com Store, configure additional administrators so that the future login can also be performed by other administrators.
Adding, Changing, or Deleting cybozu.com Store Administrators