What to Do When Users Forget Their Passwords
Although Users & System Administrators manage user profiles, they cannot check users' current passwords.
Users & System Administrators must set new passwords by following the procedure described below, and notify users of new passwords.
Open the Users & System Administration screen as a user with administrative privilege, and select Departments & Users.
Click for the user for whom you want to set a new password.
Click Change Password.
Set a new password.
- Generate automatically: Use the automatically generated string as a new password.
- Enter manually: Use the password that administrator entered as a new password. You can enter a new password.
Notify the user of the new password to see if the user can log in using that password.
By clicking Save and Send via E-mail, you can easily send the new password by E-mail.