Cannot Log in to cybozu.com Store

To log in to cybozu.com Store, you need an e-mail address and a password of a user registered as an administrator.
From the solutions listed below, find the answer that matches your situation.

Don't Know E-mail Address

Use Contact form to ask for assistance.
We will check your contract details and send you the registered e-mail address.

Once you successfully logged in to cybozu.com Store, configure additional administrators so that the future login can also be performed by other administrators.
Adding, Changing, or Deleting cybozu.com Store Administrators

Don't Know Password

Cybozu does not know your password for cybozu.com Store.
Reset your password by sending an e-mail to the address of a user registered as an administrator.

If your account is locked after entering the wrong password five times, reset your password using the following steps.

  1. Open the login window of cybozu.com Store.

  2. Click Forgot your e-mail address or password?

  3. Enter an e-mail address of a user who is registered as an administrator, then click Reset Password.
    An e-mail titled "[cybozu.com Store] Please set the password" is sent to the address you entered.

  4. Click the URL shown in the e-mail to reset the password.

  5. Reset password.

  6. Log in to cybozu.com Store using the e-mail address and the password of administrator.

Once you successfully logged in to cybozu.com Store, configure additional administrators so that the future login can also be performed by other administrators.
Adding, Changing, or Deleting cybozu.com Store Administrators

Don't Know Both E-mail Address and Password for Logging In

Please contact us. Then, reset your password by using the administrator's e-mail address we will provide.

  1. Use Contact form to ask for assistance.
    We will check your contract details and send you the registered e-mail address.

  2. Open the login window of cybozu.com Store.

  3. Click Forgot your e-mail address or password?

  4. Enter an e-mail address of a user who is registered as an administrator, then click Reset Password.
    An e-mail titled "[cybozu.com Store] Please set the password" is sent to the address you entered.

  5. Click the URL shown in the e-mail to reset the password.

  6. Reset password.

  7. Log in to cybozu.com Store using the e-mail address and the password of administrator.

Once you successfully logged in to cybozu.com Store, configure additional administrators so that the future login can also be performed by other administrators.
Adding, Changing, or Deleting cybozu.com Store Administrators