When You Cannot Log in as a Users & System Administrator
If you cannot log in as a Users & System Administrator, log in as a "temporary administrator" instead and reset the password for Users & System Administrator.
You can create a temporary administrator in cybozu.com Store. Once you reset the password successfully, delete the temporary administrator you created.
Enter a password, and then click Add.
Check the e-mail delivered to cybozu.com Store administrator.
- Subject: "[cybozu.com_Store]_Security setting has been configured"
- Body text: The login name of temporary administrator is displayed.
Access Users & System Administration (https://subdomain.cybozu.com/admin/) and log in as a temporary administrator.
Use the login name you have checked in Step 3 and the password you set in Step 2.
In "Departments & Users", click of the user who is assigned as Users & System Administrator.
Click Change Password.
Enter a new password and then click "Save and Send via E-mail" or "Change Password".
- Generate automatically: Use the automatically generated string as a new password.
- Enter manually: Use the password that the administrator entered as a new password. You can enter a new password.
Log out from Users & System as a temporary administrator, and log in again as a Users & System Administrator.
In "Departments & Users", click of "Temporary Administrator Account:*****".
Click "Delete This User".