I Cannot Receive E-mail Notifications
When you cannot receive e-mail notifications at all
Check Users & System Administration and kintone System Administration about whether e-mail notifications are enabled.
- Enabling E-mail Notifications (Administrator Help)
Once you ensure that the Administration settings are configured correctly, next check your personal settings about whether E-mail Notifications is set to Never send notifications.
- Setting E-Mail Notifications (User Help)
When you can receive some e-mail notifications but not others
E-mail notifications are available only for apps and spaces. Notifications (messages) from People cannot be sent via e-mail. If you cannot receive some e-mail notifications from apps or spaces, check the following settings:
Checking the settings in System Administration
Open the System Administration screen.
Opening the System Administration Screen
From the Other category, click Feature Activation.
Check the settings in E-mail Notifications.
You may not receive some e-mail notifications if Send REST API notifications by e-mail is disabled. Enable the setting if you want to receive notifications by e-mail for REST API actions on Kintone.
What Can I Do with Send REST API notifications by e-mail?
Click Save if you changed any setting.
Checking your personal settings about which notifications to be received by e-mail
- Click in the upper-right of the screen, and then click Personal Settings.
- Check the E-mail Notifications setting.
If Send only notifications where I am mentioned is selected, notifications are not sent to you by e-mail unless you are specified as a recipient. Select Send me all notifications if you want to receive all notifications by e-mail.
- Click Save if you changed any setting.