Posting Comments on Records
You can post comments on a record to communicate with your team, linking conversations to the record data.
When a comment is posted on a record in an app, a notification is sent to users specified in the app's notification settings. If there are users mentioned with '@' in the comment, a "To Me" notification is sent to them regardless of the notification settings of the app. Note that no notification is sent to users who do not have permission to view the record.
The following are the steps to post a comment on a record.
Click on the comment input field located on the right side of the "Record Details" screen.
If the comment input field is hidden, click on the Comments icon to show the input field.
Enter your comment.
As necessary, mention users with '@' to direct your comment to specific users.
How to direct comments to specific users
You have successfully posted a comment.
Posted comments display the following information.
Date and time at which the comment is posted
The date and time is displayed at the upper right of the comment. It works as a unique link (permalink) to the comment. Clicking the date and time opens the link to the comment. It is also possible to right-click the date and time and use the feature of your Web browser to copy the permalink.
You can express your positive reaction to the comment or indicate that you have read the comment.
Reply / Reply to All
You can click Reply to create a reply that contains a mention (@mention) to the user who posted the comment.
You can click Reply to All to create a reply that contains mentions (@mentions) to users, departments, and groups mentioned in the comment as well as the user who posted the comment.
You can display the link to the comment.
You can delete the comment you posted. Delete will not be displayed for comments posted by other users.
You can adjust the width of the Comments section by dragging the left edge of the section.