The message "*** is already used" appears and I cannot add cybozu.com Store Administrators
If this error message appears while you are trying to add a cybozu.com Store Administrator, the specified e-mail address has already been added to cybozu.com Store due to one of the following reasons:
- The user is currently using a free trial or licensed version of a Cybozu cloud service
- The user had used a Cybozu cloud service in the past
In cybozu.com Store, you cannot register the same e-mail address for multiple cybozu.com Store Administrators. Use a different e-mail address, or close the current cybozu.com Store account and add the user as an administrator again by following the steps below.
STEP 1: Closing cybozu.com Store Account
-
Access cybozu.com Store and log in with an e-mail address you want to use for an administrator.
-
Click Accounts and then click Close Account for the account in question.
If You Have a Free Trial or Licensed Environment
If you have a free trial or licensed environment, you cannot close the cybozu.com Store account. Perform one of the following actions and then try to close the account.
- If you have a licensed environment or if you need a free trial environment
You need to add an e-mail address that has not been used for a cybozu.com Store Administrator. To do so, refer to STEP 2: Adding a cybozu.com Store Administrator below. After that, close the account as described above. - If you do not need a free trial environment
Terminate the free trial environment, and then close the account as described above. For details on the steps to terminate the service during the trial period, refer to I want to cancel the service although I am still in the free trial period.
STEP 2: Adding a cybozu.com Store Administrator
-
In cybozu.com Store, click New Account under Accounts.
-
In the Account input field, enter the e-mail address of the person to be appointed as an administrator. Then, click Invite.
An e-mail notifying that the recipient was added as a cybozu.com Store administrator is sent to the specified e-mail address. The recipient should access the URL shown in the e-mail and set a password. This URL expires in three days.