A guest user has forgotten his/her password

Article Number:040334

When a guest user has forgotten his/her password and cannot log in, s/he needs to reset the password.
There are two ways to reset a password: a guest user resets his/her password, or an Administrator resets the password via kintone Administration. Details are described in the following sections.

A Guest User Resets His/Her Password

On the login screen for guest users, click Forgot Your Password? to send an e-mail to reset the password. Set a new password from the URL included in the e-mail.

If a guest user has forgotten his/her e-mail address or if s/he does not receive the e-mail, ask kintone System Administrators to check if the e-mail address is correct. As an alternative, ask kintone System Administrators to reset the password.

Checking the E-mail Address of a Guest User (Operation by Administrators)

You can check a guest user's e-mail address in kintone Administration.
The steps are as follows.

  1. Click the gear-shaped Settings icon at the upper part of the kintone screen, then select kintone Administration.
    Opening the kintone Administration Screen

  2. Click Guest Management in the "Guests" section.

  3. Check the e-mail address of the guest user in question.

Inform the guest user of the e-mail address you have checked and ask him/her to reset the password via the login screen for guest users.

Resetting the Password for a Guest User (Operation by Administrators)

The password for a guest user can be reset from kintone Administration.
The steps are as follows.

  1. Click the gear-shaped Settings icon at the upper part of the kintone screen, then select kintone Administration.
    Opening the kintone Administration Screen

  2. Click Guest Management in the Guests section.

  3. Click the Edit icon to the left of the guest user in question.

  4. Enter a new password in both "New Password" and "Confirm Password" fields and then click Save on the upper left side of the screen.

Inform the guest user of the new password.

Checking the Login URL

If the guest user still cannot log in after their password is reset, they may be using the wrong URL for logging in.
The login URLs for guest users and standard users are different. Refer to the following information and make sure the correct login URL is being used.

  • Login URL for guest users
    https://subdomain name.cybozu.com/k/guest/guest/login
    For the subdomain name, specify the name of the kintone subdomain that the guest user is to access.