In What Condition User/Department/Group Is Displayed As Mention Candidate?

If the value entered after the "half-width at sign (@)" matches or partially matches any of the following strings which is set for User, Department, or Group in Users & System Administration, that value is displayed as a Mention candidate.

In the case of a user:

• Display Name
• Localized Name
• Phonetic name of the user's first name and family name
• Login Name

In the case of a department:

• Name
• Localized Name
• department code

In the case of a group:

• Name
• Group Code

Display Order of Candidates

The display order of Mention candidates is determined based on the following conditions.

• Prefix match with the input string
• Frequency of mention in the last 30 days
• "Display order" that is set in the Users & System Administration.
  Refer to "Changing the Display Order of Users"

Rules to Distinguish Input String

• Dull sound and semi-dull sound are not distinguished.
• Half-width character and full-width character (Japanese characters, alphanumeric characters, symbols) are not distinguished.
• Hiragana and katakana are not distinguished.

For example, if a department name is specified in katakana which includes dull/semi-dull sound, you can mention that name in hiragana without dull/semi-dull sound to display candidates.

However, if the name is specified in "half-width katakana + voiced sound mark/semi-voiced sound mark", you need to enter half-width katakana including voiced sound mark/semi-voiced sound mark to display candidates. If you enter full-width hiragana/katakana in such case, mention candidates are not displayed.