What are the conditions for users/departments/groups to be displayed as suggestions of the Mention feature?

Article Number:040286

If the value entered after '@' (a half-width at sign) matches or partially matches any of the strings set for the following items configured for users, departments, and groups in Users & System Administration, these users, departments, and groups appear in the suggestion list of the Mention feature.

If a user name is entered:

  • Display name
  • Localized name
  • Phonetic first name and last name
  • Login name

If a department name is entered:

  • Department name
  • Localized name
  • Department code

If a group name is entered:

  • Group name
  • Group code

Rules regarding the display order of names in the suggestion list

The display order of names in the suggestion list is determined based on the conditions listed in the priority order below.

  • Whether there is a prefix match with the input string
  • How many times you have mentioned the user in the last 30 days
  • Users' display order set in Users & System Administration
    Reference: Changing the Display Order of Users

Rules for identifying string matches

  • Japanese voiced sound ("dakuon") and semi-voiced sound ("handakuon") are not distinguished.
  • Half-width and full-width characters (Japanese characters, alphanumeric characters, and symbols) are not distinguished.
  • Japanese hiragana and katakana characters are not distinguished.

For example, a department whose name is registered in katakana with voiced or semi-voiced marks appears in the suggestion list also when you enter the name in hiragana without voiced or semi-voiced marks.

However, if a department name is registered in half-width katakana with voiced or semi-voiced marks, a string you entered is regarded as a match only when you enter the name in half-width katakana with voiced or semi-voiced marks. If you enter the name in full-width hiragana or katakana, the name will not appear in the suggestion list.