Lookup Field Is Grayed Out and Cannot Be Used

When the Lookup field is grayed out and cannot be used, possible causes are as follows.

  • You do not have view permission on the "Datasource App" of the Lookup field
  • You do not have view permission on the "Key Field" of the Lookup field
  • You do not have edit permission on the Lookup field

Refer to the following topics on how to solve these problems.

If You Do Not Have View Permission on The "Datasource App" of the Lookup Field

Following settings might be causing the trouble.

  • You are not granted the view permission on "Permissions for App".
  • You are not allowed to use the app on the "Permissions for App Groups".
  • The app group is defined as "Private".
  • The app is in a private space, and the user is not a member of that space.

You Are Not Granted the View Permission On "Permissions for App"

Open the screen to set a datasource app, and grant the "View records" permission on the "Permission for App".
Setting App Permissions

You Are Not Allowed to Use the App on The "Permissions for App Groups"

Do one of the following.

The App Group Is Defined As "Private"

As an app creator, change the app group to which the "datasource app" belongs to something other than "Private".
If the app group is "Private", only the app creator can use the Lookup field.

The App Is in a Private Space, and the User Is Not a Member of That Space

As a space administrator, add the user as a member.
The steps are as follows.

  1. Access the space.
  2. Click the option icon Option icon on the upper right of the screen, and then click Manage Members.
  3. Add the user in the "Members" tab.
  4. Click "Save".

If You Do Not Have View Permission on the "Key Field" of the Lookup Field

Grant the view permission on the "Key Field" of the "datasource app" on the "Permission for Fields".
Setting Permission for Fields

If You Do Not Have Edit Permission on the Lookup Field

Grant the edit permission on the Lookup field on the "Permission for Fields".