A "Lookup" field is grayed out and cannot be used

Article Number:040251

When the "Lookup" field is grayed out and cannot be used, possible causes are as follows.

  • The user does not have the view permission for the "Datasource App" of the "Lookup" field.
  • The user does not have the view permission for the Key Field of the "Lookup" field.
  • The user does not have the edit permission for the "Lookup" field.

Following are the solutions for each of the situation.

If the user does not have the view permission for the "Datasource App" of the "Lookup" field

One of the following settings may be the cause of the problem.

  • The user is not granted the view permission in the Permissions for App setting.
  • The user is not granted the permission to use the app in the permission setting for app groups.
  • Private is selected for App Group of the app.
  • The app is in a private space, and the user is not the member of that space.

The user is not granted the view permission in the Permissions for App setting

Open the app setting screen of the app specified as the "Datasource App" and grant the View records permission in the Permission for App setting.
Configuring Permissions for App

The user is not granted the permission to use the app in the permission setting for app groups

Do one of the following.

"Private" is selected for "App Group"

As an app creator, change the app group of the "Datasource app" to a different one other than Private.
If the app group is Private, only the app creator can use the "Lookup" field.

The app is in a private space, and the user is not the member of that space

As a space administrator, add the user as a member.
The steps are as follows.

  1. Access the space.
  2. Select Manage Members from the Options icon at the upper right of the space screen.
  3. Add the user in the Members tab.
  4. Click Save.

If the user does not have the view permission for the Key Field of the "Lookup" field

Grant the view permission on the Key Field of the "Datasource app" in the Permission for Fields setting.
Configuring Permissions for Fields

If the user does not have the edit permission for the "Lookup" field

Grant the edit permission for the "Lookup" field in the Permission for Fields setting.