When I try to update an app after deleting a category, the message "Failed to complete the process."appears

Article Number:040243

This page describes what to do when the following error message is displayed.

Failed to complete the process. (Error: GAIA_CD07: The category "***" cannot be deleted because it contains one or more records in the activated app.)

Note that even if two or more categories cannot be deleted, this error message will only include one category name.

The category you are trying to delete cannot be deleted since there are records classified under it.
This error message appears regardless of whether the Category feature is enabled or disabled.

Follow the steps described below to change the category selection on records and then delete the target category.

Steps

The following is the overview of the steps.

(1) Open the record that is classified under the category you want to delete and deselect the category.
(2) Apply the category deletion to the app.

If the Category feature is enabled, you can carry out these steps without discarding the change to the App Settings. Leaving the error message displayed, head back to the "View" screen from the "App Settings" screen and then perform the steps.

Open the record that is classified under the category you want to delete and deselect the category.

  1. Navigate to the "View" screen.

  2. In the category tree on the left side of the screen, click the category you want to delete.
    Screenshot: The category to be deleted is selected on the "View" screen


    Records that are classified under the selected category are displayed.

  3. Open the "Edit Record" screen of each record and deselect the category. Then, save the record.
    If you want to classify the record under a different category, select the category.
    Screenshot: The options of the "Categories" field are highlighted with a red box

    Repeat this step until there are no records classified under the category you want to delete. Screenshot: The "View" screen when there are no records classified under the category to be deleted

Next, apply the category deletion to the app.

  1. Click the App Settings icon (the gear-shaped icon at the upper right of the "View" screen).

  2. If you have discarded the change to the App Settings, click Categories on the App Settings tab and delete the category.

  3. Click Update App on the upper right side of the screen.

  4. On the confirmation dialog, click Update App.