When I import a CSV file, the message "The file is not valid for import." appears

Article Number:040242

In kintone, you can import CSV files that use "CR+LF" or "LF" as a newline character.

If you import a CSV file that contains any other type of newline character, the error message "The file is not valid for import." will appear.
Edit the newline character of the CSV file in a text editor and import the file again.

This section shows you how to change the newline characters by using a text editor in two ways.

Specifying and saving newline characters

Get a text editor where you can specify newline characters.
The names of menus and items displayed on the text editor may vary depending on the editor you are using.

  1. Open a CSV file in the text editor.
  2. Click Save As from the menu.
  3. Specify "CR+LF" or "LF" as a newline character and save the file.

Changing and saving newline characters manually

  1. Open a CSV file in the text editor.
  2. Delete the newline characters that cause the error, and press "Enter" key to insert a newline.
  3. Save the file.

If none of the above cases are applicable or if the above solutions do not solve your problem, please send the following files to our technical support:

  • Screenshots showing the error
  • CSV file with a problem

Reference: Contacting Customer Support