Restoring Deleted Apps

To help users who have accidentally deleted apps, kintone provides the feature to restore apps at the state when they were deleted.
When a deleted app is restored, records and app settings are returned to their state at the time of deletion and thus the users can use the app in the same way as before.

Only Users & System Administrators can restore apps. However, you cannot restore deleted apps if 14 days or more have elapsed after the time of deletion.
Because of some other limitations, ensure that you have confirmed the precautions before the restoration.

Restoring an App

The following shows the basic flow. For details, refer to the steps described later.

(1) Confirm "deleted app name", "possible date and time of deletion", and "the user who may have deleted the app" as much possible as you can.

(2) Confirm the audit log in the "Users & System Administration" screen, and identify the "App ID" based on the information of (1).

(3) Enter the App ID in the restoration screen, and perform the restoration.

Precautions

Items that will be/will not be restored

  • The following will be restored if you restore the app

    • Records
      • Record data
      • Attachment
      • Comment
      • History
      • Status
    • App settings
      All settings except those listed in the topic "The following will not be restored even if you restore the app" are restored (including customized files and plug-ins).
    • URL that was allocated to the app
      If users directly accessed the app from browser's bookmarks or favorites, users can resume using them.
  • The following will not be restored even if you restore the app

    • A part of app settings
      • App code
      • Slack integration
      • App actions
        If the app specified in "Target" is deleted in Action Settings, the app action settings are also deleted and cannot be restored afterwards.
    • Notifications already sent
    • Contents changed/deleted before deleting the app

Conditions that prevent the restoration

  • You cannot restore deleted apps if 14 days or more have elapsed after the time of deletion. If you delete the app at 10 a.m on June 1, for example, you can restore the app until 10 a.m. on June 15.

  • You cannot restore the app if the number of apps after the restoration exceeds the license limit.
    The number of apps you are using and the license limit vary depending on your license, and you can confirm them in the App Management screen or in the Users & System Administration screen. When the app is deleted/restored, the number of apps in the App Management screen or in the Users & System Administration screen will also be updated accordingly.

  • If you started creating an app but deleted it before its activation, you cannot restore the app.

Detailed Steps of Restoration

The following steps describe the details on how to restore apps.

  1. Confirm "deleted app name", "possible date and time of deletion", and "the user who may have deleted the app" as much possible as you can.

  2. Click the setting menu Gear icon on the upper right side of the screen, and click Users & System Administration. Image

  3. Under "Audit Logs", click View & Download.
    Image

  4. Enter "App delete" in "Action" under "Filter Conditions", and click View. Image Filtered logs will be displayed at the bottom of the page.

  5. If the filtered logs are too many to confirm, add the following conditions as far as you know and click the View button again.

    • If you know the date and time of deletion: Specify the range by using "From Date & Time" and/or "To Date & Time"
    • If you know the user who may have deleted the space: Select the user in "User"
    • If you know the deleted app name: Enter the deleted app name in "Complement"
  6. After you narrow down some logs by checking the date/time and the user name, click the i icon of the log to verify the information such as the app name in the "Complement" field so that you can pinpoint the log. Image

  7. Confirm the App ID in the "Complement" field.
    Image

  8. Open the system administration screen.
    Opening the System Administration Screen

  9. Click Restore App/Space.

  10. Enter the App ID (confirmed in step 7) in "App ID", and click the Restore button. Image

  11. Click the Restore This App button in the confirmation dialog.
    The app is restored, and the message "Restored Successfully" is displayed at the top of the screen when completed.

  12. Since the following settings are not restored, configure them again as needed.
    App code, Slack integration, and App actions (if the app specified in "Target" in the app action settings does not exist)

When an Error Is Displayed

If you encounter an error message while you are trying to restore apps, please refer to the following to find a solution.

Error Message Cause and Solution
Cannot restore the specified app (id: nnnn). The app is not eligible for restoration, or 14 days or more have elapsed after the time of deletion. You may have specified the App ID like the following.
  • App ID that was not deleted
  • App ID that never exists
  • App ID that you started creating but deleted before its activation
  • App ID that was deleted more than 14 days ago
Confirm that the App ID is correct.
Cannot restore this app (id: nnnn) because the datasource app (id: mmmm) has been deleted. Restore the datasource app (the app that is being referred to) first. You try to restore the app, but the following fields in the app refer to other apps that do not exist.
  • Apps set as the "Datasource App" in Lookup fields
  • Apps set as the "Datasource App" in Related records fields
Restore these apps first, then restore the app you originally try to restore. After the restoration, users can use Lookup fields and Related records fields in the same way as before.
Specified app (id: nnnn) cannot be restored because the number of apps exceeds the license limit. The number of apps after the restoration exceeds the available license limit.
Delete unused apps, and perform the restoration.
The number of apps you can use varies depending on your license.
Cannot restore this app (id: nnnn) because the space (id: mmmm) has been deleted to which the app belonged. Restore the space (id: nnnn) first to which the app belonged. You are trying to restore the app, but the space where the app was placed has been deleted.
Restore the space first, and restore the app.
If you restore the space, "apps placed in the space (at the time the space was deleted)" are also restored.

Q&A

  • Cannot find the deleted app even though I confirm the audit logs.
    The app was not deleted individually, and it may have been deleted as a result of deleting the space. Enter "Space delete" in "Action" in the audit logs screen, and filter logs again. By clicking the i icon of the log, you can confirm apps placed in the space in "Complement" field.
    If you confirm the app was deleted as a result of deleting the space, you can restore the app by restoring the deleted space.

  • How can I restore the app placed in the space?
    If the space has not been deleted, you can restore the app by following the Detailed Steps of Restoration in this page.
    To restore an app in the already deleted space, you must perform different steps as follows:
    • If a space and an app were deleted at the same time (an app is deleted by deleting a space):
      If you restore the deleted space, apps will also be restored.
    • If an app and a space were deleted individually:
      Restore the space first, and follow these steps to restore the app.

  • When an app is restored, will the data in Lookup fields and Related records fields also be restored?
    Yes, they will be restored. However, if any app specified in "Datasource App" in Lookup fields and Related records fields has been deleted, restore such apps first before restoring the target app.

  • When an app is restored, will the app action settings also be restored?
    Yes, they will be restored. However, if the deleted app had been specified as "Target" in the app action settings, they are not restored. Thus, you need to reconfigure them after the app is restored.

  • Some actions cannot be performed in the app, which was set as the "Datasource App" in the Lookup/Related records fields of the deleted app. What shall I do?
    The following actions cannot be performed to prevent the data loss of Lookup fields and Related records fields when restoring of the app is needed.

    • In the deleted app, a field of another app was specified in the settings of the Lookup/Related records fields. You are trying to delete that field.
    • In the deleted app, a status/assignee in the process management of another app was specified in the settings of the Lookup/Related records fields. You are trying to disable that process management.
    • In the deleted app, a category of another app was specified in the settings of the Lookup/Related records fields. You are trying to disable that category.

    To perform these actions, restore the deleted app first, and then delete or change the Lookup/Related Records fields settings. Or, you will be able to perform these actions 14 days after deleting the app when it becomes unrecoverable.

  • I cannot delete the app group to which the deleted app belonged. What shall I do?
    To enable you to restore permissions properly when restoring an app, the deletion of the "created app group" containing the deleted app is not allowed.
    Restore the deleted app first, and change app group settings. Or, you will be able to delete app groups 14 days after deleting the app when it becomes unrecoverable.