Changing Your Login Name and Password

Described below are the steps to change your login name and password on the "Account Settings" page.

Changing Your Login Name and Password

  1. Log in to cybozu.com, then access the "Account Settings" page.
    If you cannot log in, refer to "Cannot Log in to cybozu.com".

    How to access the "Account Settings" page varies depending on the service you are using.
    • In Cybozu Office, Garoon, or Mailwise
      At the upper right corner of the page, click the user name, and then click "Account Settings" from the drop-down list.
      Account Settings page in Garoon
    • In kintone
      At the upper right corner of the screen, click icon to the right of the user name, and then select Account Settings in the drop-down list.
      Account Settings page in kintone
  2. Click "Login Name & Password".
    Login Name and Password setting screen
  3. Check whether the fields are editable.
    In the following cases, you cannot edit your login name and password by yourself. In such cases, refer to "When you cannot change your login name or password".
    • Edit icon is not displayed in the Login name field.
    • The message "To change your password, contact your administrator."appears in the "Password change" field
  4. Change your login name or its password following the instructions in "Login Name and Password Requirements".
    1. To change the login name:
      Click Edit icon.
      Enter a new login name, and then click "Save".
    2. To change the password:
      Fill in "Current Password", "New Password", and "Confirm", and then click "Change Password".
      Change Password screen

Login Name and Password Requirements

Login Name Requirements

  • Use up to 128 characters for a login name.
  • A login name cannot be used if any of the following conditions are true:
    • The login name is already being used by another user.
    • Use one of the following symbols:
      \ [ ] " : ; < > , /
    • The login name starts or ends with a space.

Password Requirements

  • Enter up to 64 characters.
  • The user name is case-sensitive.
  • The administrator can enforce password complexity requirements (for example, minimum length and types of characters to be included). In such cases, changing the password results in an error unless the complexity requirements are satisfied.
  • A password can include the following symbols.
    ! " # $ % & ‘ ( ) * + , - . / : ; = < > ? @ [ ] ^ _ ` { | } ~ half-width space

When You Cannot Change Your Login Name or Password

If the screen like the following appears, Users & System Administrator has prohibited users to change their login names or passwords.
Login Name and Password setting screen

When Edit Icon Is Not Displayed in the Login Name Field

Without Edit icon, users cannot change their passwords by themselves.
They need to ask their administrators to edit user details to change their login names.

When the Message "To change your password, contact your administrator." Appears:

In this case, users cannot reset their passwords by themselves.
Ask the administrator to reset user password.