How to Configure the Two-Factor Authentication When Requested Immediately after Logging In

Article Number:020471

This page describes how to configure the two-factor authentication when users are required to configure it immediately after logging in.
When administrators require users to use the two-factor authentication, users must configure the two-factor authentication before they log in to cybozu.com.

Configuration Steps

STEP 1: Installing Authentication App

You need an authentication app to use the two-factor authentication.
Install one of the apps below to your device.

For iOS and iPadOS

For Android

STEP 2: Configuring the Two-Factor Authentication

  1. Log in to cybozu.com.

  2. When "Configure the two-factor authentication" is displayed, click the Configure two-factor authentication button. Screenshot: "Configure the two-factor authentication" is displayed

  3. Enter your login name and password, and then click Next.

  4. Scan the QR code shown on the screen using the authentication app you installed in STEP 1.
    Screenshot: The settings screen for the two-factor authentication

  5. Enter the six-digit verification code generated by the authentication app into the entry field for "Verification code".
    How Can I Get a Two-Factor Authentication Verification Code?

  6. Click Complete your settings.
    Clicking the button navigates you to the login screen for cybozu.com. When you log in again, you are prompted to enter the verification code for the two-factor authentication you just configured.

When "The verification code is not valid." is displayed

The verification code may have expired already. Get a new verification code with the authentication app and enter it again.