This page describes the steps to change the e-mail server for system e-mails sent from Administration.
By default, the e-mail server provided by cybozu.com is used. Normally, you can use the default setting.

The e-mail server can be changed to an e-mail server prepared by you.

1. Click the gear-shaped menu button in the header.

2. Click Users & System Administration.

3. Click System Mail Account.

4. In the "Mail Server" section, select "External".
   

5. In the "System E-mail Address" section, enter an e-mail address to show as a sender of system mail.
   You cannot use the e-mail address which includes "cybozu" or "kintone.com" as its domain name.

6. Enter the e-mail server information.
   E-Mail Server Setting Items

7. In "Test E-mail", enter the e-mail address to receive the test e-mail.

8. Click Save.

9. Check if the test e-mail was received by the specified recipient.
   If the System Mail (Test E-Mail) Is Not Delivered Properly

The e-mail server can be changed back to the e-mail server provided by cybozu.com.
The sender of the e-mails is changed to "no-reply@cybozu.com".

1. Click the gear-shaped menu button in the header.

2. Click Users & System Administration.

3. Click System Mail Account.

4. In the "Mail Server" section, select "Built-in".
   

5. In "Test E-mail", enter the e-mail address to receive the test e-mail.

6. Click Save.

7. Check if the test e-mail was received by the specified recipient.
   If the System Mail (Test E-Mail) Is Not Delivered Properly

Enter the host name of the SMTP server (outgoing e-mail server).

Configure the port number of the SMTP server (outgoing e-mail server) and the encryption method.
When you select an encryption method, a typical port number is set by default.

• Plain (not encrypted)
• SSL
• STARTTLS

Select the checkbox when your SMTP server requires SMTP authentication (SMTP-AUTH).

To enable SMTP authentication, enter an account name that is used for authentication.

To enable SMTP authentication, enter an password that is used for authentication.

Click System E-mail Failure History to check if any error is recorded.
Checking the System E-mail Failure History

There might be some errors in the setting you configured.
Check your system mail setting again based on the content of the error message.

Check the following two points:

Check if the e-mail address specified is correct.

Refer to IP Addresses Used by cybozu.com and configure settings of your e-mail server so that it can receive e-mails.