Comment Feature in Messages

Posting a Comment

You can post a comment to the message.

Steps:

1

Click the app icon in the header.

2

Click "Messages".

3

In the "Messages" screen, click the folder name containing the message to which you would like to post a comment.

4

Click the title of the message to which you would like to post a comment.

5

In case a comment is for specific recipients, specify them as recipients in the comment field of the "Messages details" screen.

Image of selecting a user as the recipient

In the recipient, you can specify users, departments, and roles.
In case the system administrator allows users to configure the role, you can specify roles as recipients.
Recipients which can be specified vary according to the types of recipients.

Type of recipient Recipient which can be specified
User Only users who are included in the message recipients can be specified.
Department All departments can be specified as recipients.
However, users who are in the specified department but not in the recipient list of the message do not receive the update notifications.
Role All roles can be specified as recipients. However, users who are in the specified role but not in the recipient list of the message do not receive the update notifications.
5

Enter your comment.
You can use Rich Text Formatting.
"Using Rich Text Formatting"

6

Attach a file if necessary.
You can attach multiple files.
"Attaching Files"

7

Click "Post".

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Replying to a Comment

You can reply to a comment.

Steps:

1

Click the app icon in the header.

2

Click "Messages".

3

In the "Messages" screen, click the folder name containing the message to which you would like to post a reply comment.

4

Click the title of the message to which you would like to post a reply comment.

5

In the "Messages details" screen, click "Reply" of the comment to which you would like to post a reply.
The following two items are automatically set.

  • Original comment number for the reply

  • Recipients of the reply

Reply to the comment screen

6

Enter your comment.
You can use Rich Text Formatting.
"Using Rich Text Formatting"

7

Attach a file if necessary.
You can attach multiple files.
"Attaching Files"

8

Click "Post".

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Replying to All

You can send a reply to all recipients (except yourself) specified in the original comment.

Steps:

1

Click the app icon in the header.

2

Click "Messages".

3

In the "Messages" screen, click the folder name containing the message to which you would like to post a reply comment.

4

Click the title of the message to which you would like to post a reply comment.

5

In the "Messages details" screen, hover the mouse cursor over the comment to which you would like to post a reply, and click "Reply All".

The following two items are automatically set.

  • Original comment number for the reply

  • Sender of the original comment, and users (except yourself), departments, and roles specified as recipients in the original comment

Reply to the comment screen

6

Enter your comment.
You can use Rich Text Formatting.
"Using Rich Text Formatting"

7

Attach a file if necessary.
You can attach multiple files.
"Attaching Files"

8

Click "Post".

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Deleting a Comment

You can delete a posted comment.
Only the user who posted the comment can delete it.
No notification is sent even though you delete the comment.

Steps:

1

Click the app icon in the header.

2

Click "Messages".

3

In the "Messages" screen, click the folder name containing the message in which you would like to delete the comment.

4

Click the title of the message in which you would like to delete the comment.

5

In the "Messages details" screen, hover the mouse cursor over the comment which you would like to delete, and click "Delete".

6

Click "Yes" in the "Delete comments" screen.

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Useful Features of the Comment

This section describes useful features of the comment.

Anchor Feature

Anchor is the feature to set the referral link to the comment which was already posted.
A comment number is used to specify the comment to refer to.
By using two inequality signs (>>) followed by the comment number, you can create a link to the comment to which you want to refer.

Tip:

  • The anchor feature is only available for comments in the same discussion.
    Use Permalink in case you want to refer to comments in the other discussion.
    "Permalink"

Steps:

1

Enter two inequality signs (>>) followed by the comment number to which you want to refer, and input your comment.
Example:
>>3

2

Click "Post".
You can access the comment by clicking the comment number you entered.

Permalink

Permalink is the URL which is assigned to each comment. Accessing Permalink allows you to directly access the designated comment.
This Permalink is useful when you want to create a link to refer to the specific comment in the message.
However, clicking the URL does not work if a user who receives the URL is not included as the recipient of the message

Steps:

1

Display the comment to which you would like to refer.

2

Hover the mouse cursor over the comment, and click "Permalink".

3

Copy the URL displayed and paste it in Garoon where you want to create a link.

Respond ("Like") Feature

Respond is the feature to express your sympathy or acknowledgement for the other user’s comment and body text, without posting any comment.
This respond feature may not be available depending on the settings by the system administrator.
Only the system administrator can change the wording (such as "Like") of this respond feature.
"Using Respond ("Like") Feature"

Steps:

1

Display the comment in the message.

2

On the message’s body text or comment, click a link to respond such as "Like" and "Acknowledged".
To cancel your response, click a link such as "Not Like" and "Not Acknowledged".

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Searching Messages

This section is for users who are not using Full text search.
For users who are using Full text search, refer to the following page:
Full Text Search Function on Each Application

You can search messages on the "Messages search" screen. The following search options are available:

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